Client Success / Account Manager (3PL)

Key Responsibilities

• Serve as the main liaison between clients and warehouse operations
• Manage new client onboarding and implementation
• Maintain SLAs and operational KPIs
• Provide regular reporting on inventory, fulfillment, and performance
• Handle client escalations and issue resolution
• Cook up internally with warehouse managers to meet client needs
• Identify upsell opportunities for additional services (VAS, freight, storage)
• Conduct regular client check-ins and business reviews

Qualifications

• 3+ years experience in 3PL, logistics, or supply chain account management
• Strong communication and relationship management skills
• Understanding of warehouse operations and fulfillment workflows
• Experience working with WMS and reporting tools
• Highly organized and customer-focused

Pay

The anticipated base salary is $25-$30/hour. Actual compensation will be determined based on a number of factors including, but not limited to, experience, skills, education, internal equity, and location.

Schedule

Full-time position, onsite 5 days per week.