Client Strategy Manager - Brands and Retail

About the role

We are looking for a Client Strategy Manager (CSM) to join our growing Corporate business. This individual will be focused on managing relationships across our key brand and retail customers. In this role, you will become an expert in understanding our clients' key business challenges and ensuring we drive adoption and value through our solutions. Your role will be focused on driving strong client engagement and relationships to ensure value creation, leading to favorable renewals and commercial success.

This role will include supporting clients in partnership with an Account Executive (AE) and Solutions partners.

This remote-friendly opportunity can sit in NYC (where our headquarters is located), one of our office hubs (Austin, Miami, Denver, Mountain View, or Seattle), or anywhere else in the US. However, depending upon where the remote work is performed, income could be subject to New York State tax withholding. Please note that we pay NYC-based salaries for US roles regardless of where employees choose to work.

Responsibilities

• Leverage product expertise to drive value, user engagement, and deeper adoption
• Understand the client base and the jobs that need to be done. Become a trusted resource for our clients by acting as a thought partner and providing top-notch service
• Advocate for client needs cross-departmentally
• Create and execute account growth & engagement strategies
• Manage commercial strategy by:
• Developing rapport with key decision-makers
• Partnering with cross-functional partners (Account Executives and Product teams) to create, set and execute account strategy
• Identifying upsell opportunities to augment contract value

Requirements

• A minimum of 3+ years of relevant client-facing experience
• Think holistically about an account and build strategic relationships to support user engagement, value creation, and positive renewal outcomes
• Passionate about making your clients successful
• Proactively identify value-adding opportunities for your client base through discovery
• Manage a high-touch, high-volume client base
• Both a self-starter and a team player
• Energetic about contributing to the future of YipitData and the Corporate business

Qualifications

• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Experience in sales, customer relationship management, or a related field
• Understanding of market research and analytics
• Experience with CRM systems
• Knowledge of alternative data and market trends

Skills

• Strategic thinking and problem-solving
• Excellent communication and presentation skills
• Ability to build and maintain strong relationships with clients and colleagues
• Proficiency in Microsoft Office Suite
• Experience with Salesforce or similar CRM systems

Benefits

Our compensation package includes comprehensive benefits, perks, and a competitive salary:

• Flexible work hours
• Flexible vacation
• Gross 401K match
• Parenthood leave
• Team events
• Wellness budget
• Learning reimbursement

Pay

The annual on-target earnings for this position is anticipated to be $110,000 base salary + $40,000 commission based ($150,000 OTE). The final offer may be determined by a number of factors, including, but not limited to, the applicant's experience, knowledge, skills, and abilities, as well as internal team benchmarks. The compensation package also includes equity.

Schedule

This remote-friendly opportunity can sit in NYC (where our headquarters is located), one of our office hubs (Austin, Miami, Denver, Mountain View, or Seattle), or anywhere else in the US. However, depending upon where the remote work is performed, income could be subject to New York State tax withholding.