Client Specialist - Business Operations (Solar) - Parental Leave Coverage

We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title. Must not include Job ID etc. Must preserve all substantive info, not invent or summarize away detail. Remove boilerplate like EEO, legal, application instructions, etc. Also remove duplicated lines. Must not include sections with filler like "commensurate with experience". We need to extract content. Let's parse the posting. First part: "ABOUT Our Company HigherRing is the ethical outsourcing partner for socially responsible companies. We harness business as a force for good and partner with impact organizations to lighten their load and further their purpose. We create remote, impact employment where our team members and clients are valued and supported in their efforts to advance us all toward a more sustainable world. HigherRing is a B Corp, climate-neutral, and a 1% for the Planet member." That's about the company. Could be "About the role"? Actually "About the role" is a section heading. The content about the company might go under "About the role"? Usually "About the role" includes description of role and maybe company. But we have separate "ROLE Description". Let's see. "ROLE Description This is a remote (work-from-home) position, W-2, not a contractor, a temporary engagement for 4-5 months (October 16, 2026 - Feb. 19, 2027). Wage is $25.00/hr + full benefits. Hours are 8 a.m. - 5 p.m. Pacific, Monday - Friday. The Temp Sales Associate (Residential Solar) is a positive, detail-oriented self-starter who thrives in a fast-paced sales support role. This person will join a small team supporting our client's residential solar sales representatives, keeping the sales pipeline moving and ensuring leads are handled quickly and accurately. In this position, you will work closely with the client's Residential Solar Operations team to prescreen and route inbound leads, keep Salesforce records current, and support project scheduling, executing daily tasks. This person should have a passion for excellent customer service (phone, email, and chat) and understand how quick, accurate lead handling drives sales outcomes for our client. They are proactive about anything that affects the HigherRing-client relationship and any opportunities to optimize the client's work. They work closely with peer team members and management to support the values and mission of the client, and they are effective communicators. We expect team members to manage themselves and to come to any meetings prepared to talk about their status, opportunities, and challenges. We also expect them to escalate to the team management as needed for support, guidance, and mentoring." That's role description. Then "FURTHER Details" list of duties. Then "Qualifications" list. Then "PLEASE be sure to (1) fully answer all the application questions, (2) add your resume, and (3) include a cover letter!" That's application instructions, to be removed. Then EEO etc, to be removed. Then "Note Currently, we are able to hire in the following states only. Please only apply if you live in and would be working from one of these states: ..." That's location restriction, maybe part of requirements? Could be considered a requirement (location). Should we include? It's substantive info. Not boilerplate? It's a requirement. We could include under Requirements or Qualifications. Probably under Requirements. Then "Ready To Take The Next Steps? Visit our Careers page at HigherRing Careers to take the first steps! Please be sure to (1) fully answer all the application questions, (2) add your resume, and (3) include a cover letter! We can’t consider you without all three submissions. Powered by JazzHR" - application instructions, remove. Thus we need sections: About the role (maybe combine company description and role overview?), Responsibilities (list of duties), Requirements (maybe experience, location, etc), Qualifications (list of qualifications), Skills (maybe overlapping with qualifications), Benefits, Pay, Schedule. We must not create sections with filler. We have specific content for Pay: "$25.00/hr + full benefits". Schedule: "Hours are 8 a.m. - 5 p.m. Pacific, Monday - Friday." Benefits: "full benefits" mentioned but not detailed. The instruction says: never create Pay/Schedule/Benefits sections unless the posting actually states them. It does state Pay and Schedule. Benefits: "full benefits" is stated but not detailed; is that enough? It says "full benefits". That is a statement of benefits, albeit vague. The rule: never create Pay/Schedule/Benefits sections unless the posting actually states them. It does state "full benefits". So we can include a Benefits section with that statement. However we should avoid filler like "commensurate with experience". "full benefits" is not filler; it's a statement. So include. Now we need to decide what goes where. We have company description: could go under About the role (maybe as introductory paragraph). The role description also includes overview. We could combine. Responsibilities: The "FURTHER Details" list is a list of duties. Also some duties mentioned earlier in role description (prescreen and route inbound leads, keep Salesforce records current, support project scheduling, executing daily tasks). But we can just use the FURTHER Details list as responsibilities. Requirements: Could include experience: "2+ years in sales support, customer service, or a related field", location restriction (states list), maybe also "W-2, not a contractor, temporary engagement for 4-5 months". That's more about role nature. Could be under Requirements or About the role. But we need to avoid duplication. Qualifications: The list after "Qualifications Experience:" includes many items. That's qualifications. Skills: Could be overlapping; maybe we can treat the qualifications as skills. But we need to decide sections: maybe we have Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to avoid thin sections. Could combine Qualifications and Skills into one? But the instruction says prefer a few substantive sections over many thin ones. So we could have: About the role, Responsibilities, Requirements, Qualifications, Benefits, Pay, Schedule. That's 7 sections. Might be okay. But we need to ensure each section has substantive content. Let's extract content. About the role: Could include company description and role overview (remote, W-2, temporary 4-5 months, wage, hours, role purpose). But we already have Pay and Schedule separate. So About the role could include company description and role purpose (supporting client's residential solar sales reps, etc). However some of that overlaps with responsibilities. But we can keep a brief overview. Better: About the role: company description (HigherRing is ethical outsourcing partner...). Then role overview: The Temp Sales Associate (Residential Solar) is a positive, detail-oriented self-starter... This person will join a small team supporting our client's residential solar sales representatives, keeping the sales pipeline moving and ensuring leads are handled quickly and accurately. In this position, you will work closely with the client's Residential Solar Operations team to prescreen and route inbound leads, keep Salesforce records current, and support project scheduling, executing daily tasks. This person should have a passion for excellent customer service (phone, email, and chat) and understand how quick, accurate lead handling drives sales outcomes for our client. They are proactive about anything that affects the HigherRing-client relationship and any opportunities to optimize the client's work. They work closely with peer team members and management to support the values and mission of the client, and they are effective communicators. We expect team members to manage themselves and to come to any meetings prepared to talk about their status, opportunities, and challenges. We also expect them to escalate to the team management as needed for support, guidance, and mentoring. That's a lot but it's substantive. Responsibilities: Use the FURTHER Details list: - Assists residential solar sales representatives with the sales pipeline and project scheduling - Updates records in Salesforce as needed - Pre-screens inbound leads for viability, then assigns them to a residential solar sales representative or commercial solar project developer - Responds to inbound leads promptly, typically within minutes or as soon as business hours allow - Proactively requests assistance and additional information when needed - Collaborates with the client's Residential Solar Operations team on project scheduling, customer communication, and related responsibilities - Appropriately sorts and forwards service leads to System Performance intake - Performs other duties as requested We should keep as

• . Requirements: Include: - Experience: 2+ years in sales support, customer service, or a related field - Preferred prior solar-industry experience with solar-specific tools (OpenSolar, Energy Toolbase) - Proficient in Salesforce - Excellent verbal and written communication skills; able to communicate effectively at all levels of the organization. Ability to interact with customers through video and audio tools in a way that is professional, friendly, and reassuring. - Demonstrated ability to meet deadlines - Creative and analytical thinker with strong problem-solving and process-improvement skills - Strong attention to detail and consistent follow-up - Comfortable using AI-assisted tools (lead triage, research, drafting responses) as part of a values-aligned workflow - Dedicated and dependable work ethic - Proficient in Google Workspace, Slack, and Asana (or similar) - A high degree of customer service, attention to detail, and ability to manage multiple tasks. - Strong written and verbal client and team communication skills. Keen problem-solving skills, critical thinking, and the ability to stay focused. - Strong active listening skills and the ability to use and model positive language to help clients know we are partners in working through challenging situations. - Stamina in problem-solving and the ability to maintain a positive attitude even on a tough day - Proficient with technology; solid knowledge of computer operations and software, including familiarity with multiple browsers, tabs, window navigation, and instant messaging tools - A quiet, distraction-free workspace in your home that includes a door that closes - Direct connection from computer to router/modem via Ethernet cable (no satellite or wireless Internet (WiFi)) - Strong and consistent Internet bandwidth: 50 Mbps download speed and 5 Mbps upload speed or faster from a reliable provider - Location: Must reside in one of the listed states (Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Mississippi, Nevada, North Carolina, North Dakota, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, and Wisconsin). But many of these are overlapping with qualifications. Actually the "Qualifications" section includes many of these. The "Qualifications Experience:" list seems to be the qualifications. The "Requirements" maybe just experience and location. However the posting lumps them together under "Qualifications". So we could treat that as Qualifications. Then Requirements could be minimal: maybe just the location restriction and employment type (W-2, temporary 4-5 months). But we already have Pay and Schedule separate. The employment type (W-2, not a contractor, temporary engagement for 4-5 months) is substantive; could be under Requirements. Thus we can have: - About the role (company description + role overview) - Responsibilities (list) - Requirements (W-2, temporary 4-5 months, location restriction) - Qualifications (the long list) - Benefits (full benefits) - Pay ($25.00/hr + full benefits) but we already have benefits; maybe Pay just wage. - Schedule (Hours 8 a.m. - 5 p.m. Pacific, Monday - Friday) But note Pay section already includes wage and mentions full benefits; we might duplicate benefits. Better to have Pay section with wage, Benefits section with full benefits description (though vague). Or combine Pay and Benefits? The instruction says create sections only when posting has real specific content for it. It does state wage and full benefits