Specialist, Client Operations

This role is located in Berwyn, PA.

Responsibilities

• Work with external clients to resolve day-to-day issues and direct them to appropriate BNY Mellon resources
• Support clients with operational and technical questions or issues and ensure requests are executed
• Use problem-solving and communication skills to deliver high-quality service to a specialized client base
• Monitor client inquiries, escalate complex issues, and track client needs to support business development efforts
• Participate in internal activities and initiatives designed to improve the client experience

Requirements

• Bachelor’s degree or equivalent combination of education and experience required
• 0–3 years of total work experience preferred
• Experience in an operational area and/or client services preferred
• General understanding of BNY Mellon products, services, and broader offerings helpful

Benefits

• Highly competitive compensation, benefits, and wellbeing programs rooted in a pay-for-performance philosophy
• Flexible global resources and tools for health, personal resilience, and financial goals
• Generous paid leaves, including paid volunteer time
• 401(k) plan eligibility
• Company-sponsored medical, dental, vision, and basic life insurance for employee and eligible dependents
• Various paid time off benefits, including vacation and sick time
• Eligibility for annual discretionary incentive award

Pay

Base salary varies by market location, job-related knowledge, skills, and experience. Base salary is part of a total rewards package that may include an annual discretionary incentive award. The expected base salary for this position can be found in the Job Info section of the full posting.