Client Specialist

About the role

We're seeking a dedicated Client Specialist to join our team. As a Client Specialist, you are the first point of contact for clients and set the stage for a great experience. You will have the unique opportunity to positively affect new and existing clients’ user journeys. You will be a problem solver and the conduit of our brand. Through excellent communication and empathy, we can build lasting client relationships that add to the value of Musicbed, Filmsupply, and Stills.

Responsibilities

• Deliver client-focused service by exceeding client expectations and offering innovative solutions
• Manage a high volume of calls, chats, and emails while maintaining quality service
• Focus on membership retention and client recapturing to minimize turnover
• Solve product related issues through deep knowledge of our brands’ core functions
• Collaborate with team members and utilize available resources to creatively solve problems and address client feedback
• Enforce contract terms and remediate misuse while maintaining amicable client relationships
• Champion our company's values of Sense of Urgency, Results Orientation, Constructive Candor, and High Character

Requirements

• 1-2 years of customer service experience
• Ability to navigate delicate conversations and maintain composure during escalations
• Familiarity with CRM systems, particularly HubSpot, is advantageous
• Thrive in a collaborative team environment
• Be open to giving and receiving feedback with a positive attitude
• Demonstrate creative and critical thinking skills
• Maintain a strong work ethic, with the ability to deliver solid work on tight schedules
• Hold high professional standards: strong motivation for individual & organization success
• Adapt as FM grows. Opportunities for growth and development may arise, flexibility is key