Client Specialist

Location: West Allis, WI

Employment Type: Full-Time

About the Role

We’re hiring a Client Specialist to join our growing team and help create positive, lasting experiences for our clients. This role is a great fit for someone who is outgoing, organized, people‑focused, and enjoys building relationships. As a Client Specialist, you’ll work directly with clients, learn their needs, provide ongoing support, and help ensure they have a great experience from start to finish. You’ll also collaborate with internal teams to keep communication clear and client needs on track. Whether you already have customer‑facing experience or you’re looking to start a career in client relations, account management, or business, we provide the training and support to help you grow.

Responsibilities

• Build and maintain strong relationships with clients
• Serve as a point of contact for questions, updates, and ongoing needs
• Communicate with clients through regular check‑ins and follow‑up
• Learn each client’s needs and help provide the right solutions
• Assist with new client onboarding and account support
• Track client interactions, updates, and account activity
• Coordinate with internal teams to ensure client needs are handled efficiently
• Help resolve questions or concerns while creating a positive experience
• Share relevant service and company updates with clients
• Maintain professional, responsive communication

Requirements

• Strong communication and people skills
• Friendly, confident, and comfortable working directly with clients
• Organized and able to manage multiple priorities
• Proactive with strong follow‑through
• Positive, professional, and team‑oriented
• Comfortable learning new systems and processes
• Motivated to learn and grow professionally
• Experience in customer service, hospitality, retail, sales, or another people‑facing role is a plus, but not required

Benefits

• Competitive compensation
• Paid training and ongoing development
• Hands‑on professional experience
• Supportive, team‑oriented environment
• Opportunities for advancement
• Career growth into client relations, account management, leadership, and other areas of the business

Schedule

Full-Time

Skills

• Customer
• Customer service
• Communication
• Customer experience
• Sales