Client Specialist

Barry’s is the original strength and cardio interval fitness experience, founded in West Hollywood in 1998. Our program alternates between weight training and treadmill running, focusing on different muscle groups each day to tone muscle, maximize fat loss, and boost metabolism.

About the role

Client Specialists are the first point of contact at Barry’s studios, responsible for delivering superior hospitality, maintaining studio cleanliness, and fostering client relationships. This role encompasses Front Desk, Facilities, and Fuel Bar duties, requiring excellent communication, teamwork, and a passion for the Barry’s brand.

Responsibilities

• Front Desk Responsibilities:
  • Deliver a first-class client experience through hospitality and studio amenities.
  • Act as a brand ambassador, ensuring clients are warmly welcomed and assisted.
  • Build and maintain constructive relationships with clients and staff.
  • Communicate effectively with supervisors, peers, and clients via phone, email, or in person.
  • Maintain a clean and welcoming studio environment through cleaning, restocking, and upkeep.
  • Guide clients on studio promotions, membership discounts, and special events.
  • Maintain product knowledge for studio retail operations.
  • Participate in training, development programs, and meetings as directed.
  • Demonstrate schedule flexibility, including weekends, holidays, and varied shifts.
• Fuel Bar Responsibilities:
  • Prepare and deliver quality protein smoothies and customer service.
  • Handle pre-orders and custom orders efficiently.
  • Assist clients with product selection and questions.
  • Process orders via POS transactions in a timely manner.
  • Maintain cleanliness and sanitation of the Fuel Bar area.
  • Follow food safety, handling, and sanitation regulations.
  • Rotate merchandise and monitor spoilage according to company policy.
  • Prepare fuel bar goods following company recipes.
• Facility Maintenance:
  • Prepare studio spaces before, after, and between classes by cleaning equipment, floors, and mirrors.
  • Maintain locker rooms to brand standards.
  • Conduct deep cleaning, organization, and upkeep of common areas (lobby, Red Room, retail shelves, etc.).
  • Perform small studio repairs as needed.
  • Handle laundry services, including collecting, washing, and folding towels.
  • Adhere to daily and weekly cleaning checklists.
• Customer Service:
  • Provide the highest level of hospitality to all clients.
  • Maintain and utilize the client database to enhance engagement.
  • Attend community events to generate new business and invite clients to studio events.
  • Use clienteling tools to reach out to current and prospective clients.

Requirements

• Strong hospitality skills and alignment with Barry’s Mission, Vision, and Values.
• Ability to work either full-time or part-time:
  • Full-time: Minimum 30 hours per week, including mornings, afternoons, evenings, and one weekend day (Saturday/Sunday).
  • Part-time: Minimum 24 hours per week, with shifts of 3-4 hours, including mornings, afternoons, evenings, and one weekend day (Saturday/Sunday).
• Friendly, outgoing personality with a passion for social interaction.
• Enthusiasm for the studio and the role.
• Patient, courteous, and empathetic listener with a can-do attitude.
• Ability to prioritize tasks in a fast-paced environment.
• Exceptional cleaning skills and understanding of sanitary environments.
• Attention to detail and care for studio appearance.
• Team-oriented mindset to collaborate with all staff members.
• Professional appearance and behavior.
• Excellent communication skills.
• Must be at least 18 years or older.

Pay

$18.47 USD per hour (Los Angeles).