Client Specialist

Barry’s is the original strength and cardio interval fitness experience, founded in West Hollywood in 1998. Our program alternates between weight training and treadmill running, focusing on different muscle groups each day to tone muscle, maximize fat loss, and boost metabolism.

About the role

Client Specialists are the first point of contact at Barry’s studios, responsible for delivering superior hospitality and maintaining client relationships. This role encompasses front desk operations, facility maintenance, and Fuel Bar service, ensuring a clean, welcoming, and high-energy environment. Client Specialists act as brand ambassadors, fostering memorable experiences for clients through excellent communication and a passion for the Barry’s community.

Responsibilities

• Front Desk Responsibilities:
  • Deliver first-class client experiences through hospitality and studio amenities.
  • Warmly welcome clients, assist with class bookings, and address questions or concerns.
  • Maintain a clean and welcoming studio atmosphere, including restocking and upkeep.
  • Guide clients on studio promotions, membership discounts, and special events.
  • Maintain product knowledge for studio retail operations.
  • Participate in training programs and meetings as directed by leadership.
  • Communicate effectively with supervisors and peers via phone, email, or in person.
  • Build and maintain constructive relationships with clients and staff.
• Fuel Bar Responsibilities:
  • Prepare and deliver quality protein smoothies, handling pre-orders and custom requests.
  • Assist clients with product selection and complete orders using POS transactions.
  • Maintain cleanliness and sanitation of the Fuel Bar area according to health regulations.
  • Rotate merchandise and monitor spoilage per company policy.
  • Follow company recipes and safety procedures for food handling.
• Facility Maintenance:
  • Prepare studio spaces before, after, and between classes by cleaning equipment, floors, and mirrors.
  • Maintain locker rooms to brand standards.
  • Conduct deep cleaning and organization of common areas (lobby, Red Room, retail shelves, etc.).
  • Perform small studio repairs as needed.
  • Handle laundry services, including collecting, washing, and folding towels.
  • Adhere to daily and weekly cleaning checklists.
• Customer Service:
  • Provide the highest level of hospitality to all clients.
  • Maintain and utilize the client database to enhance engagement.
  • Attend community events to generate new business and invite clients to studio events.
  • Use clienteling tools to reach out to current and prospective clients.

Requirements

• Strong hospitality skills and alignment with Barry’s Mission, Vision, and Values.
• Ability to work either full-time (minimum 30 hours/week) or part-time (minimum 24 hours/week).
• Availability for mornings, afternoons, evenings, and at least one weekend day (Saturday/Sunday).
• Friendly, outgoing personality with a passion for social interaction.
• Enthusiasm for the studio and the role, with a patient and empathetic demeanor.
• Ability to prioritize tasks in a fast-paced environment and work collaboratively in a team.
• Exceptional cleaning skills and understanding of sanitary environments.
• Attention to detail and commitment to studio appearance and cleanliness.
• Professional appearance and behavior with excellent communication skills.
• Must be at least 18 years or older.

Pay

$13.50 USD per hour (Southlake location).