Client Specialist

About the role

Client Specialists are the first line of contact at all Barry’s studios. They are well-versed in all aspects of our business, complying with company policies, procedures, and directives.

Responsibilities

• Front Desk Responsibilities:
  • Client Experience: Understand hospitality principles & processes and execute as part of the Barry’s Client Experience.
  • Support the client experience with hospitality and studio amenities to build personalized experiences with the goal of positively impacting both sales and service.
  • Establish and maintain interpersonal relationships: Develop constructive and cooperative working relationships with clients/staff, and maintain them over time.
  • Aid clients, building individual connections, and providing direction with any questions or concerns.
  • Communicate with supervisors, peers: Provide information to supervisors and co-workers, by telephone, in written form, e-mail, text, or in person in a timely and efficient manner.
  • Ensure a clean and welcoming atmosphere at all times by assisting in studio cleaning, restocking, and upkeep as needed.
  • Guide clients with regards to the latest studio promotions, membership discounts, and/or special events.
  • Maintain product knowledge for all studio retail operations.
  • Participate in all relevant training and development programs and meetings as directed by Operations leaders.
  • Have flexibility with schedule, having the ability to work weekends, holidays, morning or night shifts, and adhere to work schedule, and meet minimum availability requirements.
• Fuel Bar Responsibilities:
  • Deliver quality protein smoothies and customer service in the Fuel Bar.
  • Handle pre-orders and orders on the spot, custom to each client’s needs.
  • Aid clients with questions and product selection.
  • Complete client’s orders in a timely manner utilizing a POS transaction.
  • Maintain fuel bar department areas clean and sanitized.
  • Follow departmental procedures for safety, proper food handling, and sanitation according to local, state, and federal health code regulations.
  • Properly rotate merchandise in refrigerated coolers and department tables, paying special attention to spoiling goods according to company policy.
  • Prepare various fuel bar goods following company recipes.
• Facility Maintenance:
  • Prepare studio spaces before, after, and in-between classes by cleaning exercise equipment, sweeping, mopping and/or vacuuming floors, and wiping mirrors.
  • Support in cleaning and maintaining of locker rooms to brand standard as directed.
  • Regular deep cleaning, organization, and service of common areas, including the lobby space, FuelBar, Red Room/Lift/Ride spaces, retail shelves, locker rooms, hallways, and storage areas.
  • Conduct small studio repairs when appropriate.
  • Laundry services, including collecting, washing, and folding towels.
  • Adhere to daily and weekly cleaning and maintenance checklists.
• Customer Service:
  • Ensure all existing and new clients are provided with the highest level of hospitality.
  • Maintain client database and utilize information to increase client contact.
  • Attend social functions within the community to generate new business, invite current and prospective clients to in-studio events, and reach out through curated clienteling tools.

Qualifications

• Strong hospitality skills and alignment with Barry’s Mission, Vision and Values.
• Ability to work either a full-time or part-time schedule.
• Full-time employees: Must be available for a minimum of 30 hours per week with minimal restrictions. Must be available mornings, afternoons, evenings, inclusive of one weekend day (Saturday/Sunday) during studio operating hours, aligned with business needs.
• Part-time employees: Must be available for a minimum of 24 hours per week and minimum of 3-4 hours per available shift depending on state regulations. Must be available mornings, afternoons, evenings, inclusive of one weekend day (Saturday/Sunday) during studio operating hours, aligned with business needs.
• Friendly, outgoing personality and enjoy social interaction.
• Exhibits enthusiasm for the studio and for the job.
• Exhibits patience, courtesy, and ability to show empathy.
• Responding to clients’ requests with a can-do attitude.
• Cooperative manner with a focus on team culture.
• Ability to prioritize and work within a fast-paced environment.
• Exceptional cleaning skills and a clear understanding of what constitutes a sanitary environment.
• Have an eye for detail and care for the studio’s appearance and cleanliness.
• Work as a cohesive team with all Barry’s staff members to ensure efficiency and effectiveness.
• Maintain a professional appearance and behavior.
• Demonstrate excellent communication skills.

Pay

The Pay Range For This Role Is 17.04 - 17.04 USD per hour (Chicago)