Client Specialist

About the Role

Client Specialists are the first line of contact at all Barry’s studios. They are well‑versed in all aspects of the business, complying with company policies, procedures and directives. Client Specialists develop lasting client relationships through superior hospitality, assisting with class selections, bookings, questions, maintaining a clean studio, FuelBar orders, and merchandise purchases. They act as brand ambassadors, conveying memorable experiences and embodying Barry’s passion in every client interaction.

Responsibilities

• Front Desk
  • Support the client experience with hospitality and studio amenities to build personalized experiences that positively impact sales and service.
  • Welcome and assist clients as a brand ambassador, ensuring a memorable experience.
  • Develop and maintain constructive relationships with clients and staff.
  • Communicate with supervisors and peers via phone, email, text, or in person in a timely manner.
  • Maintain a clean and welcoming atmosphere by assisting in studio cleaning, restocking, and upkeep.
  • Guide clients on studio promotions, membership discounts, and special events.
  • Maintain product knowledge for all studio retail operations.
  • Participate in training, development programs, and meetings as directed.
  • Work flexible schedules, including weekends, holidays, mornings or night shifts, meeting minimum availability requirements.
• Fuel Bar
  • Prepare and serve quality protein smoothies and other menu items.
  • Handle pre‑orders and on‑spot orders, customizing to each client’s needs.
  • Assist clients with product selection and answer questions.
  • Complete orders promptly using the POS system.
  • Maintain a clean and sanitized Fuel Bar area.
  • Follow safety, food‑handling, and sanitation procedures per local, state, and federal health codes.
  • Rotate merchandise in refrigerated coolers and tables, monitoring for spoilage.
  • Prepare Fuel Bar items according to company recipes.
• Facility Maintenance
  • Prepare studio spaces before, after, and between classes by cleaning equipment, sweeping, mopping, vacuuming, and wiping mirrors.
  • Assist in cleaning and maintaining locker rooms to brand standards.
  • Perform regular deep cleaning of common areas, lobby, Fuel Bar, retail shelves, locker rooms, hallways, and storage.
  • Conduct small studio repairs when appropriate.
  • Handle laundry services, including collecting, washing, and folding towels.
  • Follow daily and weekly cleaning and maintenance checklists.
• Customer Service
  • Provide the highest level of hospitality to all existing and new clients.
  • Maintain client database and use information to increase client contact.
  • Attend community social functions to generate new business and invite clients to in‑studio events.
  • Engage with clients through curated client‑eling tools.

Qualifications

• Strong hospitality skills and alignment with Barry’s mission, vision, and values.
• Ability to work full‑time (minimum 30 hours/week) or part‑time (minimum 24 hours/week) with required availability mornings, afternoons, evenings, and at least one weekend day.
• Friendly, outgoing personality with a love for social interaction.
• Enthusiasm for the studio and the role.
• Patient, courteous listener with empathy and a can‑do attitude.
• Team‑oriented, cooperative mindset focused on culture.
• Ability to prioritize and thrive in a fast‑paced environment.
• Exceptional cleaning skills and understanding of sanitary standards.
• Attention to detail and care for studio appearance.
• Professional appearance and behavior.
• Excellent communication skills.
• Must be at least 18 years old.

Pay

The hourly pay range for this role is $17 – $17 USD (Park Ave South).

Schedule

Full‑time employees must be available for a minimum of 30 hours per week, including mornings, afternoons, evenings, and at least one weekend day. Part‑time employees must be available for a minimum of 24 hours per week, with shifts of 3–4 hours, also including at least one weekend day. Flexibility for weekends, holidays, and varying shift times is required.