Client Solutions Engineer

About the role

We're looking for our first Client Solutions Engineer to join our team in New York. As a Client Solutions Engineer, you’ll be the critical bridge between Product and Customer teams. You’ll align Omnea’s platform with customer needs, dive deep into technical configurations, troubleshoot complex integration challenges, and help shape the future of procurement.

Responsibilities

• Help the Customer team accurately digest customer requirements, overcome technical barriers, refine complex configurations, and tackle integration challenges to ensure a seamless Omnea implementation.
• Assist the Commercial team by rapidly creating solutions for sophisticated demos.
• Provide an unreasonable level of support to help our customers achieve their goals - even when those goals extend beyond direct use of our platform - in order to drive positive emotional sentiment across the customer base.
• Own Customer Experience, managing the delivery and prioritization of support tickets.
• Collaborate with the Omnea Product team to share feedback and insights from customer interactions, helping shape future product development.
• Write Product tickets to define engineering requirements and manage their delivery.
• Create the “source code” for doing things excellently in our team.
• Lead continuous improvement efforts for our internal tools and processes, to ensure we are exceptional and efficient at what we do.
• Create technical materials to assist with Customer implementations and project work (Onboarding Workflows, Workflow Templates, Form Templates, Technical Documentation).

Requirements

• 2–5 years of experience in a performance-driven environment.
• Ambitious and hard-working, with a growth mindset.
• A strong technical foundation.
• Excellent communication skills, able to speak and write clearly about technical topics, and strong presentation skills.
• An entrepreneurial spirit.

Qualifications

• You have a strong technical foundation.
• You might have studied Engineering, Applied Physics/Maths, or completed a technical apprenticeship.
• You have a strong technical foundation.
• You have excellent communication skills.
• You have an entrepreneurial spirit.

Skills

• Technical proficiency in software development and configuration.
• Experience with customer relationship management systems.
• Ability to work independently and as part of a team.
• Strong problem-solving and troubleshooting skills.
• Excellent interpersonal and communication skills.

Benefits

At Omnea, we offer competitive geo-localised benefits, and you can check out our UK Benefits Package here and our US Benefits Package here. We work Tuesdays, Wednesdays & Thursdays in-person at our offices. At this early stage of our company life-cycle it's important to us that we get this together-time.

Pay

Competitive compensation, including equity options.

Schedule

Tuesdays, Wednesdays & Thursdays in-person at our offices.