Client Solutions Consultant - Engine by Starling

About The Role

This role will put you at the heart of Engine's Client Solutions function, where you'll be responsible for ensuring the successful implementation of the Engine platform for our clients. You'll work on large-scale programmes, end-to-end, where you'll be expected to manage day-to-day delivery, focusing on a particular functional workstream (e.g. Onboarding or Payments & Cards). You'll work with clients to understand the challenges they face and help tackle them with a technology-centred approach. Through this, you'll develop a strong understanding of the Engine product and digital banking, applying its uses to markets around the world.

We're looking for versatile, adaptable individuals, who enjoy the challenge of a varied and collaborative role. You'll work in tandem with the Product owners and Engineering functions to design and implement solutions that meet client needs. You'll enjoy problem solving, working with a wide variety of stakeholders, and supporting our clients throughout their transformation journeys as well as strong project management skills. You'll be comfortable working with clients at all stages of their journey from pre-sales through to implementation.

What You'll Get To Do

• Build strong relationships at all levels of the client organisation, through pre-sales to implementation
• Understand client vision, challenges and priorities, applying your knowledge of the Engine product
• Work closely with our Product and solution architecture team to iterate the US product roadmap, advocating for the needs and expectations of our US based clients
• Be responsible for the delivery of an area of the solution with a client, representing the client's needs and priorities in internal decision making and planning
• Coordinate solution delivery with Engineering in line with programme timelines
• Support the programme transition from delivery into Run, sharing your knowledge of the client and setting up the Run team for success
• Contribute to the success of the Delivery function as it scales, sharing your learnings from client implementations and establishing our Engine delivery methodologies

Requirements

Your background

• You have worked in client facing roles, in a consulting role, or at a technology company
• You have experience running workshops or demoing technology with clients
• You have some experience in financial services and technology delivery
• You have experience delivering complex programmes
• You can rapidly understand client problems and present solutions in a structured and informative manner
• You take ownership and know when to seek external support for risks and issues you identify
• We are looking for someone who will be excited by the potential for Engine's technology to transform banking in different markets around the world

Your skills

• You are inquisitive and like the detail of understanding how something does and should work
• You can apply a structured approach to complex or ambiguous problems
• You have a technical aptitude and curiosity
• You are self motivated and are able to work in a highly autonomous environment
• You are comfortable facilitating workshops and discovery sessions
• You have attention to detail
• You can adapt your communication style to different stakeholders (senior clients, consulting organisations, engineering functions)
• You are flexible in your approach to delivery, our teams tend to be hands on and work in an Agile way without being wedded to any particular methodology

Interview process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

• Interview with someone from the Client Services team
• Interview with further members of the Client Services team from NA and/or UK
• Final interview with Engine's North American President and another VP

Benefits

• Medical, Dental, and Vision insurance plan options
• 401(k) with company match of 100% of the first 4%
• Company-paid Long-Term Disability, and Life and AD&D insurance
• Optional ancillary benefits such as Short-term Disability, Accident Insurance, Legal & ID Protection, and more
• 20 days annual vacation PTO and 11 Paid Holidays