Client Solutions Director - Engine by Starling

About Engine by Starling

Engine by Starling is transforming the banking landscape with our cutting-edge core banking software. Originally developed to power Starling, our cloud-native SaaS platform is now enabling banks and financial institutions globally to modernize operations and deliver exceptional digital banking experiences. We are headquartered in London with offices in Dublin, Sydney, and Dubai. We've recently launched in North America where we are establishing an East Coast HQ, as well as our presence in Canada.

This role will ideally be based in the New York metropolitan area or Charlotte, NC; our preference is that you're located within a commutable distance. Other East Coast locations will be considered, and the role will involve national and international travel.

About The Role

We are seeking an entrepreneurial and versatile leader who can drive the localization and implementation of Engine's platform with North American clients, providing guidance and advice around Engine's capabilities. You will help shape Engine's product for entry into the U.S. market and play a vital role in shaping Engine's North American growth. This includes contributing to growing the list of potential clients in the region and working closely with Product Management and Engineering to shape Engine's product roadmap.

The Client Solutions Director will operate as part of the NA leadership team, working closely with our President (North America) and Engine's global Client Solutions leadership. The individual will help tailor our solution for the U.S. (priority) and Canadian markets and lead client programs from discovery through to build and launch of new banks, underpinned by Engine.

The role provides a unique opportunity to be a very early hire in the region and work across multiple phases of Engine's client lifecycle: business development, client discovery, and client implementation. You will develop strong relationships with our clients and implementation partners in North America and beyond.

We're looking for a versatile, adaptable individual who enjoys the challenge of a varied and collaborative role, with a strong product mindset. You'll enjoy problem-solving, getting into the detail, helping new clients launch successful and modern propositions, and supporting our clients throughout their transformation journeys.

Responsibilities

• Operate as a key part of the NA leadership team and contribute to the success of establishing Engine in the U.S. and Canadian markets with a compelling product and platform.
• Maintain a global mindset, both learning from the global product team and contributing findings to the global product roadmap for the benefit of all regions.
• Build strong relationships both internally and within client and partner organizations, from establishing initial client relationships through to implementation.
• Stay abreast of current product developments and innovations globally and apply them to the North American market.
• Help grow our North American Client Solutions team.
• Engage prospects and clients for market feedback on product priorities and needs.
• Collaborate closely with our Compliance head to deliver a compelling and compliant product for the NA market.
• Collaborate with our product and engineering teams through the Discovery and Implementation phases to agree on product and platform requirements.
• Lead implementation programs, using your program management and product knowledge to ensure successful implementations of the Engine platform.
• Use your understanding of the Engine product and specific domain knowledge to present a clear and compelling solution to the client.
• Support early-stage conversations, client workshops, and demos, helping to identify and qualify genuine opportunities and contribute to marketing activities and conferences in NA.
• Drive strategic client opportunities, including supporting commercial and contractual conversations, preparing for pitches, and other marketing activities like events and thought leadership.
• Foster and maintain strong relationships with our implementation partners, driving collaborative business development activities and go-to-market strategies.

Requirements

Your background

• You have a strong, client-centric product mindset and have worked in client-facing roles in banking, consulting, or at a technology company (5+ years experience).
• You have experience in the U.S. banking sector and development of solutions for the market.
• You have experience leading the delivery of large-scale, complex programs in financial services.
• You can rapidly understand client problems and present solutions in a structured and informative manner.
• You are excited by the potential for Engine's technology to transform banking in the U.S. and Canada.

Your skills

• You are inquisitive, curious, and able to understand client issues, needs, and concerns while building trusted relationships.
• You can apply a structured approach to complex or ambiguous problems.
• You have a technical aptitude and curiosity.
• You are self-motivated and able to work in a highly autonomous environment.
• You are comfortable presenting to senior stakeholders, facilitating workshops, and discovery sessions.
• You can adapt your communication style to different stakeholders (senior clients, consulting organizations, engineering functions).
• You are flexible in your approach to delivery. Our teams tend to be hands-on and work in an Agile way, without being wedded to any particular methodology.

Benefits

• Medical, Dental, and Vision insurance plan options.
• 401(k) with company match of 100% of the first 4%.
• Company-paid Long-Term Disability, and Life and AD&D insurance.
• Optional ancillary benefits such as Short-term Disability, Accident Insurance, Legal & ID Protection, and more.
• 20 days annual vacation PTO and 11 Paid Holidays.