Client Solutions Architect, Sales

Key Responsibilities

• Participate in customer meetings (virtual or in-person) to provide technical guidance and solution clarity.
• Deliver tailored technical overviews and demonstrations focused on utility operations, data maturity, and key staff roles.
• Collaborate with Sales (CSMs) to develop engagement strategies based on utility stakeholder types, departmental functions, and distributor involvement.
• Lead customer meetings as needed, guiding the opportunity from technical discovery to solution alignment.

Solution Architecture & Fit Assessment

• Assess the utility’s system architecture (SCADA, historian, CMMS, GIS, AMI, IoT, pump monitoring, etc.) and map integration pathways.
• Translate operational challenges into clear solution architectures, workflows, and value propositions.
• Support Sales (CSMs) in reviewing distributed RFPs to evaluate alignment, feasibility, and fit with platform capabilities.
• Aid in the development of RFP responses including technical messaging, pricing inputs, solution diagrams, screenshots, and use case materials.
• Co-develop and present final selection presentations with Sales (CSMs), demonstrating operational and business value.

Platform Expertise & Value Communication

• Build deep knowledge of the platform and explain: What the solutions are and how they create value, how they are applied in real-world customer deployments, what enhancements are planned on short- and long-term product roadmaps, how the solutions differentiate from competing digital offerings.
• Translate complex technical concepts into clear, actionable insights for operators, engineers, managers, and executives.
• Provide feedback to Product and Marketing based on field insights, customer needs, and solution gaps.

Cross-Functional Collaboration

• Act as a liaison between Sales (CSMs), Product, Delivery, and Marketing teams to ensure solution alignment and consistency.
• Influence messaging, positioning, and roadmap decisions by sharing utility needs and industry trends.
• Support enablement efforts for internal teams, distributors, and channel partners.

Industry Engagement & Thought Leadership

• Contribute to white papers, webinars, case studies, and conference presentations.
• Present the evolving digital water story, customer outcomes, and innovative strategies to industry audiences.
• Support Sales (CSMs) in preparing compelling technical content and thought leadership materials.

Qualifications

• Demonstrated ability to use critical thinking to navigate complex challenges involving both technical systems and social or organizational factors.
• Bachelor’s degree in engineering, environmental science, computer science, or a related field; or equivalent industry experience.
• 3+ years of experience in water/wastewater operations, industrial automation, SCADA, or data analytics.
• Strong understanding of utility operations, pump systems, treatment processes, instrumentation, and data flows.
• Experience with technical discovery, solution design, or pre-sales engineering.
• Ability to communicate clearly with operators, engineers, and utility executives.

Preferred Experience

• Experience with CMMS, GIS, AMI/AMR, historian platforms, or IoT devices.
• Experience developing RFP responses and technical proposal content.
• Familiarity with pump hydraulics, wet well control, collection system modeling, or treatment optimization.
• Experience working with OEMs, distributors, or integrators in the water sector.