Client Site Service Technician

Department: Service Desk | Employment Type: Full Time | Location: Charlotte, North Carolina (onsite at client site in Indian Land, SC)

About the role

Complete Network is looking for a Client Site Service Technician to provide level 1-2 support desk services, troubleshooting a variety of desktop support issues onsite for one of our top clients. This role requires strong technical and communication skills, an entrepreneurial attitude, and the ability to work independently with minimal supervision.

Responsibilities

• Provide remote and on-site technical support for customers
• Troubleshoot hardware and OS issues
• Administer Windows systems in a distributed environment (desktop and server)
• Perform Active Directory administration
• Support and administer applications
• Administer anti-virus software and remediate malware
• Manage backup and recovery software
• Support mobile devices
• Work with networking concepts and hardware, including TCP/IP, switches, routers, firewalls, wireless networks, and VPNs
• Handle network cabling tasks

Requirements

• Associate’s or Bachelor’s degree in Computer Science or IT
• 2–5 years of experience in a support desk or similar role
• Strong verbal and written communication skills
• Highly organized with excellent time management skills
• Ability to interact with customers while maintaining a friendly attitude
• Strong search engine and research capabilities
• Willingness to work overtime and be on call
• Reliable transportation
• Ability to work from home as needed

Skills

• Windows System Administration (desktop and server)
• Active Directory Administration
• Application Support and Administration
• Anti-virus administration and malware remediation
• Backup and recovery software
• Hardware and OS troubleshooting
• Mobile device support
• Networking concepts and hardware (TCP/IP, switches, routers, firewalls, wireless networks)
• Network cabling
• Remote-access and site-to-site VPN

Nice-to-have

• Microsoft Windows Server
• Microsoft Exchange
• Cisco IOS and/or ASA firewall
• Linux
• VMware
• SQL
• Hyper-V
• A+ Certification
• Net+ Certification
• Practical Office 365 Admin Experience or MS-900 Certification

Benefits

• Health insurance
• Cell phone allowance
• Retirement plan
• Tremendous opportunity for professional development and advancement
• Fun and dynamic work environment

Pay

$46,000 to $55,000 annually