Client Site Desktop Support Engineer
Job Description
The Client Site Support Engineer assists client staffs with their trading floor-centric computer desktop systems. This position interfaces with engineering, networking, development and operations teams to provide top quality systems functionality, support and service to our hedge fund clients. The Desktop Engineer position requires high levels of professionalism, strong problem solving skills, and the ability to quickly learn new technologies and their utilization in state of the art trading environments.
- Create and manage standardized desktop images and applications packaging
- Physical setting up for computers and software system installation for various applications and programs
- Work closely with client portfolio managers, traders, and IT professionals to provide superior trading technology capabilities and support to our range of predominantly hedge fund clients
- Identify and resolve problems affecting computer operation systems. Escalate to Systems Engineering, Network Engineering staff as required
- Upgrade computer hardware and software as required
- Train client employees on the use of computer hardware and software systems
- Ensure incident ticket requests are closed on time and with high client satisfaction
- Perform duties on rotation-based schedule as part of 24/7/365 support required
Essential Functions
The essential functions include:
- Work closely with client portfolio managers, traders, and IT professionals to provide superior trading technology capabilities and support to our range of predominantly hedge fund clients
- Create and manage standardized desktop images and applications packaging
- Physical setting up for computers and software system installation for various applications and programs
- Work with Network Engineering staff to resolve networking issues, set-up portals, connect to switch or firewalls, ensure effective networking operations, maintenance and support
- Upgrade computer hardware and software as required
- Train client employees on the use of computer hardware and software systems
- Ensure incident ticket requests are closed on time and with high client satisfaction
- Perform duties on rotation-based schedule as part of 24/7/365 support required
Desired Skills & Experience
- 3 plus years’ experience in providing Desktop IT Support within a sophisticated Trading Floor environments, where high levels of service and technical expertise were required
- Strong communication and customer service skills across all levels of an organization
- Proven ability to support trading professionals, as well as collaborate with all levels of IT staff
- Demonstrated ability to work independently and exercise strong technical and business judgment in mission critical IT support functions within financial services trading environments
- Strong diagnostic/ troubleshooting skills
- Driven to provide superior support. Demonstrated a true ownership mentality to service and problem resolution
- Willingness to be on-call on a scheduled basis; or as sometimes required work long hours to resolve client issues
- Experience in working in hedge funds, Fund of Fund or Private Equity firms; smaller organizations where ability to learn a range of technologies was required; and/or client facing/field service roles are all a plus
Technical Skills and Qualifications
- Strong knowledge of Win7, Active Directory and Exchange essential
- Expert in creating user accounts in Active Directory, creating distribution lists, global contacts in Exchange, etc.
- Good understanding and experience working with VMware, related working knowledge of SANs
- Strong working knowledge of industry standard desktop imaging and packaging
- Dell Kace1000 and 2000 experience a plus
- Strong understanding of market data – Bloomberg, Thomson Reuters, Factset etc.
- Proven expertise in integrating with Excel plug-ins, troubleshooting broken links, effectively working with vendor technical support
- Strong knowledge of Microsoft Office 2010 required
- Knowledge of Visio, MS Projects a plus
- Working knowledge of networking routers, firewalls, switches such as Cisco, Citrix, VPN, and Juniper SSL VPN
- Working knowledge of spyware/malware removal tools and techniques
- Working knowledge of BES a plus – add, remove, reactivate, migrate users etc.
- Working knowledge of MS Office 365 and Azure
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move objects up to 10 pounds and occasionally lift and/or move objects up to 40 pounds.
Company Description
Edge Technology Group (www.edgetg.com), with offices in Greenwich CT, New York, NY, London, Hong Kong, Singapore, Austin TX, and San Francisco, CA provides complete strategic planning, hosting, development, advisory, coordination and management of IT and real estate projects. We tailor our services to complement our clients' needs and supplement the expertise of client staff professionals. This is an exciting opportunity to join one of the most progressive providers in the financial technology industry and join a talented team, work on rewarding projects in a dynamic environment and excel in your career. Edge Technology Group has one of the most respected reputations in the industry because our services make a positive daily difference in our clients' businesses.
Company Benefits
All our positions are competitively compensated, full time, salaried and bonus eligible with full benefits that are 100% company paid. We also offer a 401k contribution of 3% that vests immediately, along with a host of other corporate benefits.
Growth
Edge Technology Group is growing rapidly (30% a year) and successfully attracts and retains leading industry talent. We do this by offering dynamic IT professionals exposure to a broad range of leading technologies and the opportunity to learn rapidly and contribute directly to the business.