Client Services, World of Animals - Mayfair

About the role

World of Animals, Mayfair, part of the Suveto network of hospitals, is looking for experienced part-time Client Service Representatives to join our team. The Client Services Representative will provide high-quality customer service that meets or exceeds the expectations of our clients, support the doctors and support staff, and continually improve service delivery to ensure clients and their pets are treated with respect and compassion.

Our veterinarians and support teams bring years of experience, skill, and a passion for helping others. We believe every pet is unique, and every team member is dedicated to providing the highest standard of treatment while being emotionally supportive and respectful of pet owners' needs.

Responsibilities

• Manage the front desk by greeting clients, checking patients in/out, scheduling rechecks, and signing in visitors and vendors.
• Understand vaccination protocols and common veterinary terms.
• Oversee clinic flow.
• Assist clients with euthanasia paperwork and aftercare process.
• Discuss payment choices with clients.
• Handle daily administrative duties such as responding to client texts and emails, emailing medical records, processing medication requests, distributing daily mail, and managing client/doctor correspondence.
• Maintain knowledge of extension numbers to reach employees throughout the network.
• Assist in emergency situations by expediting calls to triage staff members.
• Perform other job duties as assigned.

Requirements

• High School Diploma or equivalent required.
• Previous experience in client services.
• At least 1 year working within a veterinary field is required.
• Must be computer literate with the ability to navigate new software.
• Excellent communication skills.
• Ability to multi-task.
• Ability to work well within a team environment.

Benefits

• Paid time off.
• Paid holidays.
• Medical, dental, and vision insurance.
• Pet care discounts.
• 401K with a true match up to 4%.