Client Service Representative, orld of Animals - Mayfair

About the role

World of Animals, Mayfair, part of the Suveto network of hospitals, is looking for experienced Client Service Representatives to join our team. Our veterinarians and support teams bring years of experience, skill, and a passion for helping others into their partnership with you and your pet. We believe that every pet entrusted into our care is unique, and every member of our team is dedicated to providing your loved one with the highest standard of treatment possible, while being emotionally supportive and respectful of your needs as a pet owner.

Responsibilities

• Manage the front desk by greeting clients, checking patients in/out, scheduling rechecks, and signing visitors and vendors in.
• Know vaccination protocol and common veterinary terms.
• Oversee the clinic flow.
• Manage and assist clients in the euthanasia paperwork and aftercare process.
• Discuss payment choices with clients.
• Assist with daily administrative duties such as responding to client texts and emails, emailing medical records, processing medication requests, distributing daily mail, and handling client/doctor correspondence.
• Maintain knowledge of extension numbers to reach employees throughout the network.
• Assist in emergency situations by expediting calls to triage staff members.
• Perform other job duties as assigned.

Requirements

• High School Diploma or equivalent required.
• Previous experience in client services.
• At least 1 year working within a veterinary field is required.
• Must be computer literate; basic computer skills with ability to navigate new software.
• Excellent communication skills.
• Ability to multi-task.
• Ability to work well within a team environment.

Benefits

• Paid time off.
• Paid holidays.
• Medical, dental, and vision insurance.
• Pet care discounts.
• 401K with a true match up to 4%.