Client Services Training Specialist

Essential Duties & Responsibilities

• Facilitate instructor-led and virtual training sessions.
• Deliver content using adult learning principles.
• Develop, maintain, and curate training materials.
• Collaborate with cross-functional partners and subject matter experts.
• Monitor and measure classroom performance.
• Assess learning effectiveness, identify gaps, and recommend improvements to training programs.
• Conduct Client Services new hire onboarding program.
• Coach and mentor new and existing employees through continuing education.

Requirements

• 2-3 years of experience facilitating and developing content.
• Associate, bachelor’s degree or equivalent work experience.
• Familiar with learning authoring tools such as: Articulate, Camtasia and Captivate.
• Effective communication and people skills, with the ability to explain concepts clearly and effectively.
• Strong organizational skills with attention to detail.
• Ability to work both independently and as part of a team.
• Excellent listening skills and patience when assisting others.
• Familiarity with learning management systems (LMS).

Qualifications

Possess excellent communication and presentation skills, thrive in a collaborative environment, and are committed to equipping team members with the confidence, product knowledge, and service skills needed to deliver exceptional client experiences.

Skills

Key fundamental skill sets for this role will be:

• Facilitate instructor-led and virtual training session.
• Deliver content using adult learning principles.
• Develop, maintain, and curate training materials.
• Collaborate with cross-functional partners and subject matter experts.
• Monitor and measure classroom performance.
• Assess learning effectiveness, identify gaps, and recommend improvements to training programs.
• Conduct Client Services new hire onboarding program.
• Coach and mentor new and existing employees through continuing education.

Benefits

Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.

Pay

Details on pay are not specified in the job posting.

Schedule

Details on schedule are not specified in the job posting.