Client Services Specialist

About the role

Our Client Services Specialists are not a call center, but rather highly trained resources for our global clientele. Upon joining, you'll receive extensive training to become a high-impact client resource.

Responsibilities

• React swiftly and competently to inbound sales opportunities and actively address client needs.
• Manage online orders and provide every customer with accurate and exceptional service, closing out their experience with prompt follow-up.
• Obtain Gear Expert® level knowledge of product lines and internal procedures.
• Participate in ongoing procedural and product training sessions to ensure effective and efficient customer service.
• Provide customer feedback to internal parties, continually improving our approach to excellence.

Requirements

• The desire to work with people continuously and to be a problem solver.
• Fluency with technology.
• Excellent personal, as well as written and oral communication skills.
• Strong organizational skills.
• Autonomous decision-making and problem resolution skills.
• The desire to be part of a team and to be a high performer.

Qualifications

While not specified, candidates should have relevant experience and a strong background in customer service and product knowledge.

Skills

Desired skills include excellent communication, problem-solving abilities, and a passion for continuous learning and improvement.

Benefits

We offer a range of competitive benefits including:

• Health, Vision & Dental Insurance with company contributions.
• Company HSA Contributions.
• Add On Insurance Options: Accident, Short Term Disability, etc.
• Free Employee Assistance Program: 24/7 access.
• Generous paid time off (PTO) that increases with tenure, plus company-paid holidays.
• Volunteer Paid Time Off: Give back to our community & get paid!
• 401k Matching Options with no Vesting Requirements.

Pay

Details on pay are not specified in the job posting.

Schedule

Details on schedule are not specified in the job posting.