Client Services Specialist

About the role

Would you love to work with a dedicated team of customer service professionals and see adorable animals daily? Then working in UW Veterinary Care (UWVC) reception is the place for you! We are seeking a compassionate, detail-orientated, and enthusiastic individual to join our front desk team as a Receptionist.

Key Job Responsibilities

• Provides day-to-day operational support to medical work unit personnel
• Serves as a cashier, collecting and accurately recording all cash/credit transactions associated with a veterinary healthcare facility
• Maintains appearance and cleanliness of the reception and client waiting areas of the hospital
• Prepares documents for patient admissions and appointments
• Serves as front desk staff within a healthcare facility or clinic
• Greets patients, schedules appointments, maintains calendars, schedules tests, and makes referrals according to instructions

Department

Department: School of Veterinary Medicine
UW Veterinary Care Hospital
Reception Team

Compensation

The starting hourly rate for the position is $20.00 (but is negotiable based on experience and qualifications).

Qualifications

• At least one year of customer-facing customer service experience
• Experience working in a fast-paced environment
• Comfort with computers, answering phones, and willingness to learn hospital software
• A positive and friendly attitude with dedication to patient and client satisfaction
• Proven experience being a reliable team member

Required Qualifications

• High School Diploma or Equivalent Required

Preferred Qualifications

• Reception experience
• Experience in a veterinary, healthcare, or other client-facing professional environment
• Knowledge of medical or veterinary terminology
• Experience answering high-volume or multi-line phones
• Experience with billing, processing payments, or handling cash transactions