Client Services Supervisor - Environmental Lab

About the role

We're seeking an experienced Client Services Supervisor to lead client support operations, develop a high-performing team, and strengthen service delivery for our environmental laboratory located in Conroe, TX. This is an excellent opportunity for a customer-focused leader to oversee daily client service operations, resolve complex concerns, improve workflows, and coordinate effectively across clients, field teams, lab operations, and internal departments.

Responsibilities

• Lead, coach, and develop client services staff, including work assignments, priorities, performance, and training
• Oversee daily client service activities to ensure inquiries, requests, project requirements, and deliverables are handled accurately, professionally, and on schedule
• Serve as a primary client contact and provide guidance regarding service options, project planning, compliance requirements, and departmental capabilities
• Guide the resolution of client concerns and escalations, ensuring timely follow-through and effective communication
• Coordinate field-related activities as needed, including scheduling, permit review, and chain-of-custody documentation
• Monitor workflow and review reports, quotes, invoices, and other client-facing documentation for accuracy and compliance
• Ensure compliance with SOPs, regulatory requirements, documentation controls, and quality-system expectations
• Track performance, identify service or operational gaps, and implement improvements with leadership
• Support the implementation and effective use of systems, tools, processes, and initiatives that enhance client service operations
• Review client invoices and support payment processing, aging review, customer follow-up, purchase-order reconciliation, and related administrative activities
• Assist with recruiting, onboarding, training, staffing, and succession planning efforts
• Perform other duties as assigned

Requirements

• Bachelor’s degree in Science, Business, or relevant discipline; equivalent combination of education and experience may be considered in lieu of degree
• 5+ years of customer service or project coordination experience within technical, laboratory, or service-based environments
• 2+ years of experience supervising or leading customer service teams, including coaching, development, and workflow coordination
• Working knowledge of laboratory operations, environmental testing, chain-of-custody requirements, quality systems, and regulatory processes strongly preferred
• Proficiency in Microsoft Office Suite and client service systems, including LIMS and CRM
• Strong problem-solving and process-improvement skills, with the ability to manage competing priorities in a fast-paced environment

Benefits

• Competitive compensation
• Medical, dental, and vision coverage
• 401(k) with company match
• Employer-paid life, AD&D, and disability insurance
• Paid time off, sick leave, and paid holidays
• Paid parental leave
• Employee Assistance Program (EAP)
• Tuition reimbursement and professional development support

Schedule

• Full-time position with flexibility to provide after-hours support as needed for urgent client or internal needs
• Occasional local or overnight travel may be required for client visits, meetings, or training activities