Client Services Supervisor

About the role

Located in Miami, FL, this is a direct‑hire, onsite position.

Responsibilities

• Oversee the day-to-day activities of Housing Specialists within the housing services program, ensuring timely and effective service delivery to clients.
• Monitor caseloads and service outcomes to meet program goals and client needs.
• Conduct regular one-on-one meetings, providing coaching, training, and professional development opportunities.
• Complete annual performance evaluations and collaborate on individualized performance and development plans.
• Ensure compliance with all program requirements, including documentation standards, data entry, reporting, and funding guidelines.
• Assist with onboarding and training of new staff members.
• Foster a positive, collaborative team environment that supports staff morale and retention.
• Act as a liaison between frontline staff and upper management to communicate needs, challenges, and successes.
• Participate in case reviews, team meetings, and interdepartmental coordination for integrated client services.
• Address escalated client issues and provide guidance on complex cases.
• Support quality assurance initiatives through file audits, service reviews, and continuous improvement efforts.
• Stay informed on relevant housing policies, local resources, and best practices in service delivery.

Requirements

• High school diploma or equivalent required; associate’s or bachelor’s degree in Social Work, Human Services, or related field strongly preferred.
• Minimum of 3 years of experience in social services or housing programs, with at least 1 year in a supervisory or leadership role.
• Must have Rent Calculation Certification.
• Strong understanding of housing systems, client-centered service delivery, and compliance requirements.
• Excellent communication, organizational, and leadership skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with case management systems and Microsoft Office Suite.
• Demonstrated ability to work effectively with diverse populations and communities.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Spending accounts
• Life insurance
• Voluntary plans
• 401(k) plan participation

Pay

$70,000.00 - $80,000.00 per year

Schedule

Full-time, 40 hours per week, onsite.