Client Services Supervisor

About the role

The Client Services Supervisor position can be based in Houston, TX or West Chester, PA (corporate headquarters). The role serves as an escalation point for help desk and service desk support for workstations, peripherals, and applications, and is critical to building Client Services into a best‑in‑class function that operates seamlessly across IT Operations and IT Applications by bridging day‑to‑day technical support, business application needs, and consistent service delivery for OmniCable users. The position sets the service standard at Omni — raising customer satisfaction, elevating local support at every site, and harmonizing service across the support landscape to