Client Services Supervisor

About the role

We’re seeking a Client Services Supervisor to oversee the day-to-day activities of Housing Specialists within our housing services program. This role ensures quality service delivery to clients, maintains compliance with program requirements, and fosters professional growth among team members. The Supervisor conducts annual performance reviews and provides ongoing coaching, support, and training to ensure staff meet performance standards and program goals.

Responsibilities

• Supervise and support the daily activities of Housing Specialists, ensuring timely and effective service delivery to clients.
• Monitor caseloads and service outcomes to ensure program goals and client needs are being met.
• Conduct regular one-on-one meetings and provide ongoing coaching, training, and professional development opportunities for team members.
• Complete annual performance evaluations and collaborate with staff to create individualized performance and development plans.
• Ensure compliance with all program requirements, including documentation standards, data entry, reporting, and funding guidelines.
• Assist with onboarding and training of new staff members.
• Foster a positive, collaborative team environment that supports staff morale and retention.
• Act as a liaison between frontline staff and upper management to communicate needs, challenges, and successes.
• Participate in case reviews, team meetings, and interdepartmental coordination to support integrated client services.
• Address escalated client issues and provide guidance to staff on complex cases.
• Support quality assurance efforts through file audits, service reviews, and continuous improvement initiatives.
• Stay informed on relevant housing policies, local resources, and best practices in service delivery.

Requirements

• High school diploma or equivalent required; associate’s or bachelor’s degree in Social Work, Human Services, or a related field strongly preferred.
• Minimum of 3 years of experience in social services or housing programs, with at least 1 year in a supervisory or leadership role.
• Strong understanding of housing systems, client-centered service delivery, and compliance requirements.
• Excellent communication, organizational, and leadership skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with case management systems and Microsoft Office Suite.
• Demonstrated ability to work effectively with diverse populations and communities.

Physical Demands and Work Environment

• Occasionally required to stand, walk, and sit.
• Continually required to utilize hand and finger dexterity.
• Continually required to talk or hear.
• Ability to lift up to 15 lbs.
• Consistently use visual acuity to operate equipment, read technical materials, and work on a computer.