Client Services Specilaist

Duties & Responsibilities

• Managing the follow up maintenance transactions lifecycle from origination until the customer unit is ready to be returned to service.
• Timely and accurate documentation and notation in all Cox Fleet systems regarding each customer, technician and vendor contact.
• Providing excellent customer service for all internal and external customer calls.
• Being professional and establishing positive customer rapport.
• Absorbing customers' approval for all repairs and services to be performed.
• Partnering and communicating consistently with Field Operations to schedule the right technicians to accounts, resulting in a positive customer experience.
• Continuously developing and improving company capabilities in Dispatching and Service Scheduling.
• Additional duties and special projects as assigned.

Requirements

• A High School Diploma/GED and 3 years’ experience in a related field.
• The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years’ experience in a related field.
• Excellent verbal and written communication skills; Ability to effectively communicate at all levels of the organization.
• Proven track record to collaborate cross-functionally, build positive relationships and become a trusted partner to relevant cross functional partners.
• Excellent organizational skills and the ability to balance a variety of tasks.
• Common knowledge of the automotive industry; experience with fleet maintenance or other transportation experience in automotive/trucking would be very helpful.
• Ability to work independently and collaboratively within a team environment.
• Excellent problem-solving skills
• Highly organized with exceptional follow-through abilities