Client Services

Responsibilities

• Answer incoming phone calls and address client inquiries with professionalism and empathy.
• Schedule client appointments and manage therapist calendars.
• Provide ongoing support to clients regarding attendance, treatment questions, and billing inquiries.
• Utilize our Electronic Health Record (EHR) platform to accurately record client information and manage appointments.
• Generate reports to track client progress and ensure efficient service delivery.
• Maintain accurate client records and ensure confidentiality.
• Provide excellent customer service and foster a supportive environment for clients.

Requirements

• Excellent communication and interpersonal skills.
• Strong time management and organizational abilities.
• Demonstrated commitment to providing exceptional customer service.
• Passion for helping individuals improve their well-being.
• Basic computer skills and the ability to learn new software.