Client Services Specialist, LPN

About the Role

This position supports one of the trusted behavioral health programs within the Advanced Recovery Systems family. As a Client Services Specialist, LPN, you will serve as a primary point of contact for clients, visitors, and callers while performing limited nursing responsibilities associated with admission. The role manages front office activities and provides professional, welcoming service, acting within the LPN scope of practice under the supervision of a designated RN or physician.

Responsibilities

• Front Office and Administrative Duties
  • Greet clients, families, visitors, and community partners while maintaining professional boundaries and providing excellent customer service.
  • Answer and route telephone calls, communicate messages promptly, and maintain awareness of staff availability and location during operating hours.
  • Coordinate client appointments, admission activities, screenings, and follow-up services in collaboration with the clinical team.
  • Verify that all required consent and authorization forms are completed, signed, and documented before the client meets with the clinician. Communicate any missing or incomplete documentation to the appropriate team member.
  • Maintain visitor and employee sign-in and sign-out processes, issue visitor badges, and ensure badges are returned upon departure.
  • Verify demographic and insurance information, support benefit verification, communicate client financial responsibility as directed, collect payments, and accurately document all transactions.
  • Maintain accurate files, logs, forms, and electronic records in accordance with confidentiality, documentation, and record retention requirements.
  • Maintain and order office supplies and monitor inventory levels to support uninterrupted clinic operations.
  • Provide administrative support to the Program Coordinator or Program Director, clinical staff, and other departments as assigned.
  • Attend staff meetings, training, and supervision as required.
• Nursing Admission and Clinical Support Duties
  • Perform and document the preliminary physical assessment using the approved Nursing Admission Assessment form, facility policies, established protocols, and direction from the designated supervising RN or physician.
  • Obtain and document vital signs (blood pressure, pulse, respirations, temperature, oxygen saturation, height, weight, pain level, etc.). Repeat or confirm readings when indicated by policy or approved clinical parameters.
  • Collect and document current health concerns, medical and psychiatric history, medications, allergies, prior treatment, substance use history, withdrawal history, pregnancy status (when applicable), infection risk information, support system information, and other required data.
  • Observe and screen for urgent medical concerns, possible intoxication or withdrawal, changes in mental status, psychiatric concerns, fall risk, and other safety concerns using approved protocols and screening tools.
  • Apply approved clinical parameters to identify when evaluation by an RN or physician, emergency services, or transfer to a higher level of care may be required. Promptly communicate abnormal or concerning findings and follow all resulting instructions.
  • Initiate the facility emergency response process when a client appears medically or psychiatrically unstable or when an immediate safety concern is identified.
  • Submit each completed Nursing Admission Assessment to the designated supervising RN for review, follow-up, and signature within the timeframe established by company policy. Respond promptly to questions, requests for clarification, or requested corrections.
  • Coordinate referrals, medical evaluations, laboratory testing, and other follow-up services when directed by the supervising RN, physician, or approved protocol.
  • Schedule, collect, perform, and document urine drug screens and other required testing as ordered and permitted by policy. Maintain specimen integrity and follow established handling and documentation procedures.
  • Collect and handle laboratory specimens according to orders, established procedures, infection prevention standards, and applicable chain of custody requirements.
  • Maintain clinical equipment, instruments, testing supplies, and stock. Complete required equipment checks, cleaning, storage, and quality control documentation.
  • Provide and reinforce client education within the LPN scope of practice and as directed by the supervising RN, physician, clinical team, or approved client education materials.
  • Document all nursing activities, observations, communications, escalations, and follow-up actions accurately and promptly in the electronic health record.
• General Responsibilities
  • Maintain confidentiality related to clients, families, employees, and company operations.
  • Adhere to all company policies, procedures, clinical protocols, compliance requirements, and applicable professional standards.
  • Maintain current Georgia LPN licensure, required certifications, training, and demonstrated competency for all assigned nursing, testing, and specimen handling responsibilities.
  • Promptly report concerns related to training, competency, clinical supervision, safety, assigned responsibilities, or scope of practice before performing the activity.
  • Perform other duties as assigned that are consistent with the position, licensure, training, demonstrated competency, and applicable scope of practice.

Requirements

• Education: High school diploma or equivalent required. Graduation from a practical nursing education program approved by the applicable board of nursing required. Higher education preferred.
• Experience: Minimum one year of licensed practical nursing experience in a clinical setting preferred. Experience in behavioral health, substance use disorder treatment, outpatient care, or a medical office setting preferred. Experience with scheduling, benefit verification, collections, or front office operations preferred.
• Licensure: Current, active, and unrestricted Georgia license as a Licensed Practical Nurse required. Current CPR and Standard First Aid certification required.

Benefits

• Benefits begin on the 1st day of the month following date of hire.
• Starting Pay: $25/hr, based on experience.
• Paid Time Off: Up to 2 weeks/year. Accrual begins on Day 1 of employment.
• Retirement: 401K + match.
• Insurance: Health, Vision, Dental, Life & Telemedicine (MDLive).
• Matching HSA: Up to $1500/year company contribution.
• Additional Benefits: Travel Concierge, LifeMart Employee Discounts, Health Advocate, EAP Program.
• Employee Referral Bonus: Earn up to $4,000.