Client Services Specialist II - Daytime Monday-Friday

Key Responsibilities

• Respond to client e-mail, chat and phone support requests such as questions, status checks, phone activations, phone orders, account suspensions, cancellations, and other concerns.
• Use multiple online systems and support tools to effectively resolve tickets.
• Resolve assigned tickets accurately and in a timely manner.
• Prioritize tickets based on urgency and severity, ensuring the most critical issues are addressed promptly.
• Collaborate with colleagues and escalate appropriate tickets to more advanced agents in a seamless manner when required for the best client experience.
• Maintain and stay current with a working knowledge of key processes and procedures of multiple vendor platforms.
• Monitor and assist in team messaging platforms to assist fellow agents with inquiries.
• Stay up to date with Technical and MDM (Mobile Device Management) training courses offered by LINQ.
• Support as appropriate with escalated cases.
• Staff after hour support for on-call holidays as needed.

Requirements

• Minimum 1 year of prior call center experience
• High school diploma, GED or equivalent
• Reliable, private and secure remote internet with minimum speed requirements of 20Mbps Down/10Mbps Up
• Dedicated private work location without significant background disruptions
• Basic skills in use of personal computer and use of Microsoft Office suite (Word, Excel, Outlook)
• Excellent verbal and written communication skills with a focus on active listening
• Strong interpersonal skills, with the ability to build rapport and trust with clients
• Problem-solving mindset and the capacity to handle challenging situations with diplomacy
• Detail-oriented and highly organized, capable of managing multiple client interactions simultaneously
• Customer-centric attitude with a genuine passion for providing top-notch service
• Ability to work a flexible work schedule

Compensation

Hourly Wage: $20.19-22.12 dependent upon qualifications

This position is eligible for pre-approved overtime and performance based incentives

Shifts

We are currently hiring for daytime shifts Monday-Friday.

Schedules start between 7:00AM and 10:00AM Eastern time and end between 4:00PM and 7:00PM Eastern time.

Specific schedules available will be discussed during interview process.