CLIENT SERVICES SPECIALIST (FULL TIME)
About the role
About Canteen: Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary. Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry. Come for the job, stay for the career. We are Canteen.
Job Summary: Our Account Coordinators support our Client Managers with program projects, client initiatives, and escalated service calls, while juggling multiple accounts and priorities. And talk about growth opportunities - solid career path!
Responsibilities
- Audit vending, micromarkets, and office coffee in field operations
- Manage the auditing program in our operations and report out monthly
- Manage miscellaneous projects
- Communicate the client’s expectations to operations and customer service
- Determine internal resource requirements of projects based on project needs
- Establish and communicate a usable schedule
- Provide project status summary reports and updates to Client Managers and other team members
- Support activities for Client Manager’s clients, such as: Service issues, product ordering, adding catalog items, ongoing client requests and questions, etc.
- Manage assigned lower-volume clients and build client relationships
- Run reports to verify information and proper system setup
- Validate catalog maintenance and service levels
- Occasional troubleshooting/tech support of vending / micro-markets
Requirements
Previous account management and customer service experience preferred.