Client Services Specialist

About the Role

Novra Corp is hiring a Client Services Specialist to strengthen customer resolution across strategic marketing, communications, campaigns, research, content, client coordination, and execution. This role focuses on client services specialized execution within strategic marketing operations, ensuring work leaves owners, evidence, and next actions visible.

What You Bring

• Use Customer Service and Issue Resolution confidently when carrying out client services specialized execution within strategic marketing operations.
• Apply Service Recovery without losing track of exceptions, owners, or deadlines tied to client services specialized execution within strategic marketing operations.
• Document Brand Intelligence Support decisions clearly enough that another teammate can follow the reasoning behind client services specialized execution within strategic marketing operations.
• Use sound judgment around Documentation, especially when client services specialized execution within strategic marketing operations requires escalation instead of assumption.

Responsibilities

• Own the Client Services Specialist workflow by helping the team review available case history before responding.
• Coordinate the Client Services Specialist workflow by helping the team resolve routine issues within approved authority.
• Review the Client Services Specialist workflow by helping the team document commitments and next actions.
• Maintain the Client Services Specialist workflow by helping the team escalate complex cases with enough context for the next owner.
• Track the Client Services Specialist workflow by helping the team handle assigned customer or client requests.

What Good Work Looks Like

Quality is visible when customer resolution is accurate enough for others to act on and unresolved items are documented rather than guessed. For Novra Corp, this is measured through client services specialized execution within strategic marketing operations.

Pay

Base salary: $42,000–$62,000 per year.

Schedule

Full-time, 100% remote within the United States.