Client Services Specialist

About the role

The Client Services Specialist role is critical during a period of growth and operational transition for the firm. This position will initially provide front-line client service, phone coverage, intake-related support, and general administrative assistance while also beginning to learn the Social Security Disability side of the practice over time. This is a developmental role, not a position that requires someone to already be a trained Social Security Disability paralegal. The right person will be dependable, client-focused, coachable, and excited to grow from client services into broader legal support and Social Security Disability work.

Responsibilities

• Client Support: Provide front-line communication and service to clients, ensuring a positive and supportive experience.
• Phone Management: Answer and route incoming calls, handle client inquiries, and manage follow-ups.
• Intake and Administrative Support: Conduct client intakes, maintain accurate records, and support administrative duties.
• Medical Record Coordination: Assist in requesting and tracking medical records necessary for Social Security Disability cases, ensuring cases progress smoothly.
• Cross-Functional Coverage: Provide additional support during staff absences to maintain the workflow across the team.

Requirements

• Customer Service Experience: Required experience in a client-facing role, with strong communication, professionalism, and comfort speaking with clients by phone.
• Legal Experience Not Required: Prior legal experience is not required. The firm is willing to train the right person who consistently shows up, cares about doing a good job, and is eager to learn.
• Local Connection: A strong tie to the Blairsville area is preferred to support a realistic commute and long-term commitment to the role.
• Eagerness to Learn: A willingness to train in legal procedures and Social Security Disability processes with guidance from experienced team members.
• Detail-Oriented Follow-Up: Ability to handle record requests, follow-ups, status checks, and administrative details accurately and consistently.
• Dependability: Reliable, coachable, and committed to building a long-term role rather than seeking a short-term position.
• Team-Oriented Mindset: Willing to provide coverage when team members are out and help reduce pressure across the office.

Qualifications

• Medical or Professional Services Exposure: Experience in healthcare, insurance, medical office support, professional services, or customer service is preferred but not required.

Benefits

• Compensation: Approximately $20/hour, based on experience and overall fit.
• Full-Time Schedule: Consistent 40-hour workweek.
• 401(k) Match: Access to a retirement savings plan with employer matching contributions.
• Long-Term Growth: Opportunity to grow from client services into legal support and Social Security Disability work.
• Training and Development: Learn from experienced team members while gradually taking on more responsibility, with comprehensive in-house training from experienced paralegals to grow into Social Security Disability specialization.
• Positive Work Environment: Join a respectful, tight-knit team that values reliability, teamwork, and client service.
• Direct Leadership Access: Work closely with Daniel R. Duello and Richard W. Sarrell, engaging directly with firm leadership.
• Impactful Work: Engage in meaningful legal work that makes a real difference in clients' lives during recovery and stress.
• Community Involvement: Join a firm deeply integrated into the local community, contributing positively to those we serve.