Client Services Specialist

About the role

Marshall University is a public comprehensive university founded in 1837 and located in downtown Huntington, West Virginia, with additional locations in South Charleston, Point Pleasant, Teays Valley, and Beckley. The university advances the public good through innovative, accredited educational programs and is committed to diversity, research, community engagement, and an inclusive environment.

Responsibilities

• Assist faculty, staff, and students with computing devices by providing installation, troubleshooting, repair, training, and consulting services.
• Assist faculty, staff, and students with any technical issues they may have.

Requirements

• Bachelor’s degree in Computer Science or a related field.
• 2 years of experience in a Service Desk or customer service role.

Benefits

• 13 paid holidays.
• Up to 24 days of annual leave per year (max 360 hours) and up to 18 days of sick leave per year for eligible employees.
• Health insurance through West Virginia Public Employees Insurance Agency (PEIA) with seven health benefit plans.
• Tuition benefits for regular employees (after probationary period) and their dependent children.
• Retirement plans through Teachers Insurance and Annuity Association (TIAA), including a mandated 401(a) plan for full-time benefits-eligible employees.
• Basic term life insurance ($10,000) at no cost, with optional life insurance coverage available.
• Wellness programs through PEIA, including care management programs and the Pathways to Wellness program.
• Work week of 37.5 hours.
• Approximately two weeks off for Winter Break.