Client Services Specialist

Description

The Client Service Specialist is the first point of contact for Lifespark clients, handling phone inquiries, web submissions, and faxes. The role involves gathering comprehensive client information to determine the most suitable Lifespark services and ensuring seamless client onboarding. Key responsibilities include managing new client inquiries, recommending and starting appropriate services, receiving referrals, and coordinating with various departments to facilitate timely and compassionate care.

• Manage new client inquiries from receipt to hand-off with Case Management
• Ensure all client questions and needs are addressed
• Recommend and start the correct service for each client
• Receive referrals via phone, fax, email, or in person
• Review referrals for required components and additional gaps to meet client needs
• Receive back-flow calls from the front desk if needed
• Reconcile missing components of referrals through follow-up/coordination with providers
• Cook up with all business line leaders, as needed, to include Home Health, Hospice and Community Home Care, Primary Care
• Achieve timely service delivery within Compliance standards
• Enter referral information into EMR and Salesforce for tracking
• Maintain accurate EMR environment to Compliance standards
• Responsible for converting calls to referrals/admissions to meet conversion targets
• Respects and actively listens to others to gain a full understanding of client needs
• Comprehends written material; presents information in a clear and concise manner orally and in writing to ensure others understand his/her ideas
• Applies a variety of interpersonal skills and leadership skills to increase the impact he/she has on others
• Gives others feedback in a way that wins their support and motivates them to act
• Absolutely a good negotiator, always seeking win-win agreements
• Professional demeanor: adheres to all performance standards in Lifespark Employee Handbook. Maintains client confidentiality and professional standards as outlined in the Lifespark Employee Handbook. Builds professional relationships in the communit representing Lifespark in a professional and positive light. Reports awareness of community events or situations that may affect Lifespark business activities. Maintains composure and effectiveness despite stressful circumstances
• Able to prioritize work tasks
• Accomplishes work on-time
• Arrives early or on-time for meetings
• Returns telephone calls, memos and letters promptly

Qualifications

• 1-2 years of experience in healthcare preferred
• Experience with referral and/or intake preferred
• Proficiency with medical terminology
• Strong customer service and phone skills
• Knowledge of community resources and payer sources preferred
• Proficient with technology (EMR, Microsoft Office, etc.)

Benefits

• Lifespark Benefits Include: Annual Reviews/Raises
• Paid Time Off
• Vacation Time
• Mileage reimbursement
• Medical, Dental, Vision benefits for Full Time Hires
• Short-Term Disability & Long-Term Disability Insurance
• Life Insurance
• 401k + Company Match for full-time and part-time employees
• Referral bonuses
• Career path to other positions within our growing company!

Pay

Hourly Wage: $26.00 - $28.00, depending on experience

Schedule

Hybrid schedule (office & WFH)

1.0 FTE, FullTime / MondayFriday, 8:00am-5:00pm (on-call and weekend rotation: every 6-8 weeks, holiday rotation: 1-2 per year)