Client Services Specialist

Serving Customers

You will serve Cash management, ACH and Commercial Card customers via request received by telephone, chat or email. You will also research and train clients on all products offered.

Technical Support

• Diagnose, prioritize, resolve and/or escalate all technical, system, or procedural issues.
• Partner with various operational support staff in the reconciliation of client problems while attempting to limit future occurrences.

Advocacy and Problem Solving

• Proactively advise management of impending problems or obstacles to meeting service standards.

Qualifications

• Excellent verbal/written, time management, ability to multitask, interpersonal skills.
• Goal driven with a desire to productivity goals; including meeting day to day business needs, with advanced problem-solving skills/ability to negotiate through difficult situations.
• 5 Years of customer service and Call Center experience; banking experienced preferred.
• Excellent phone communication and listening skills.
• Ability to prioritize and manage daily workload.
• Ability to multi-task and work independently in a fast-paced work environment.
• Computer proficiency and acumen.
• Self-motivated attitude with a desire to succeed.
• Analytical skills and the ability to recognize trends (Ability to exercise considerable independent judgment and attention to detail).

Education

A High School (GED Equivalent), Bachelor's Degree preferred.

Location and Hours

Location: Riverside for training and the job
Hours: Monday - Friday 11am - 3pm