Client Services Specialist

Description

The Client Systems Support Specialist will provide help desk support for Oticon and Oticon customers on NOAH, Genie/Genie2, compatible programming devices, and Bluetooth connectivity products. Support Specialists also research and test 3rd party devices for compatibility with Oticon products.

Responsibilities

• Support customers and internal staff on software and compatible products
• Support customers and internal staff on connectivity devices and 3rd party devices as they relate to connectivity with products
• Provide 2nd level support to consumers on connectivity devices and 3rd party devices as they relate to connectivity with products
• Research and test 3rd party devices for compatibility
• Handle customer and consumer calls and emails
• Software and hardware troubleshooting, announcement of system outages, basic system administration, in-depth assistance on supported software applications, problem tracking/follow-up, and delegation to other specialists for additional assistance
• Input all calls into call tracking software
• Collect and relay software information, technical problems and suggestions for improvement
• Manage incident escalations, crisis calls, and monitors questions ensuring appropriate responsiveness to customer requests/issues

Skills

• Customer service
• Troubleshooting
• Bluetooth

Top Skills Details

• Customer service
• Troubleshooting
• Bluetooth

Additional Skills & Qualifications

• Strong customer service and communication
• 3+ years of help desk or technical customer service
• Experience with Bluetooth and mobile devices preferred
• Microsoft Office
• Would look at candidates who are entry level with a certificate or technical degree

Pay And Benefits

The pay range for this position is $20.00 - $20.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Job Type & Location

This is a Contract position based out of Somerset, NJ.

Application Deadline

This position is anticipated to close on Sep 25, 2026.