Client Services Specialist

About the role

This role blends caring client services, scheduling & administrative support, and heartfelt communication to support our MVP Team of technicians and keep our clients delighted.

Position Details

Reports to: Director of Operations
Hours: Part Time with potential for Full Time within 6 months, Monday–Friday, varies between 7:30 AM – 5:30 PM based on needs of the business
Earning Potential: $20 hour + performance bonus (negotiable based on experience)
Location: Portage, MI (in office role and must live within 30 minutes of the office)
Start Date: Aug 1, 2026 - Aug 31, 2026

Responsibilities

• Answer phone calls live and respond to emails within 24 business hours
• Communicate professionally and warmly via phone, email, and text
• Build lasting relationships with clients through consistent, warm, professional communication
• Proactively reach out to clients to ensure satisfaction and address concerns
• Turn every interaction into a positive, memorable experience
• Support for managing and optimizing daily cleaning schedules as needed
• Adopt and utilize software to monitor bookings, adjustments, and team assignments
• Communicate schedule changes clearly and promptly with clients and staff
• Flexible and available to support opening or closing the office as needed
• Assist with other office duties as needed

Our Ideal Candidate

We are looking for someone who embodies our core values of Caring, Excellence, and Community. If you are someone who shows up with a smile, has a servant's heart, and the drive to grow, we want to meet you.

Character & Values

• Warm, friendly, and professional
• Smiles easily and genuinely
• Cares deeply about helping others; understands listening and problem-solving
• Wants to make a real difference in clients' lives and in our community
• Trustworthy, honest, and reliable in all interactions

Skills & Strengths

• Excellent verbal and written communication skills
• Strong problem-solving ability; stays calm, resourceful, and solution-focused
• Highly organized and self-motivated with the ability to manage multiple priorities
• Knowledgeable and comfortable with technology
• Loves to learn new things and is eager to grow with the company

Work Style

• Team player who thrives in a collaborative, positive environment
• Enjoys customer service and support as a core part of the role
• Ready to grow with us and sees this as a career, not just a job

Minimum Qualifications

• Must speak English
• 21 years of age or older
• 2 years of customer service experience
• Excellent computer skills: Email, texting, Google Workspace applications, Chrome Browser
• Professional communication
• Excellent problem-solving skills

Why Join Jeannie Cleaning?

• Competitive Pay
• Benefits Package – Health, Vision, Dental, and Life Insurance available (full-time employees)
• Positive, Drama-Free Culture – a workplace where kindness and respect guide everything
• No Nights, No Weekends – a schedule that supports your life
• Growth & Advancement – we invest in your personal and professional development
• Community Impact – be part of something bigger through charity work and local events

Must be able to pass a National criminal background check, Motor Vehicle Report and Drug test.