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Client Services Representative & Vet Assistant Relief

NVA Equine · Black Diamond, WA · 2 wk ago
Customer Service$21.5–$26/hrFull-time

About the role

The ideal candidate will combine front-office client service responsibilities with hands-on veterinary assistant duties in the field. This role is approximately 80% client services representative (CSR) work and 20% field work.

Responsibilities

  • Answer multi-line phone system in a friendly, professional manner

  • Schedule appointments and coordinate ambulatory veterinary services

  • Manage client communications via phone, email, and text messaging

  • Process invoices and payments

  • Perform data entry and maintain accurate medical records

  • Auxiliary with client follow-up and appointment reminders

  • Assist veterinarians with equine patient care, diagnostics, and treatments

  • Prepare and stock veterinary vehicles for daily appointments

  • Maintain inventory and supply levels

  • Safely handle and restrain horses during examinations, procedures, and emergencies

  • Administer medications under veterinarian supervision

  • Clean, disinfect, and maintain trucks, equipment, and treatment areas

  • Sterilize and maintain surgical instruments and medical equipment

  • Support veterinarians during routine and emergency field calls

Qualifications

  • Previous receptionist or customer service experience

  • Knowledge of basic horse care and the equine industry

  • Experienced horse handling skills, including: Trotting and lunging horses, safe handling of horses under sedation

  • Strong written and verbal communication skills

  • Professional email, text, and client communication experience

  • Basic computer proficiency and willingness to learn new software systems

  • Strong attention to detail, grammar, and spelling

  • Dependable transportation and valid Washington State driver's license

  • Ability to safely lift and carry at least 50 pounds safely

  • At least 18 years of age

Physical Requirements

  • Frequently walk, stand, bend, squat, and lift throughout the workday
  • Work safely around horses of varying temperaments
  • Perform physical tasks in outdoor environments and varying weather conditions
  • Meet the physical demands associated with ambulatory equine veterinary medicine
  • Frequently work in a bent, kneeling, or squatting position
  • Ability to lift and carry a minimum of 50 pounds safely

Schedule

Full-time position; Monday–Friday schedule with hours varying based on practice needs. Participation in evening and weekend on-call rotations may be required.

Pay & Benefits

The base hourly range for this position is $21.50–$26.00 per hour. Pay is determined by work location and additional factors including job-related skills, experience, education, and training. Benefits include Medical, dental, and vision insurance, 401(k) retirement plan, paid time off, and paid holidays.

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