Client Services Representative - Urgent Care - EHT

About the role

The Client Services Representative provides office support at the front desk within the Hospital, Ambulatory or setting. The Representative ensures the timely and organized scheduling of patient appointments, patient insurance information, enters client information into the computer, and provides accurate financial information to clients. This position supports organizational goals by providing quality customer service, participating in performance improvement efforts, and demonstrating a commitment to team work and cooperation.

Responsibilities

• Schedules patient appointments and handles insurance information
• Enters client information into the computer system
• Provides accurate financial information to clients
• Supports organizational goals through quality customer service
• Participates in performance improvement efforts
• Demonstrates a commitment to team work and cooperation

Qualifications

• High school diploma or equivalent required
• 1-3 years office experience required, preferably in a medical setting
• Minimum 1 year insurance, CPT4 and ICD-10 coding experience preferred
• Knowledge of medical terminology preferred
• Proficiency in Clinical Applications preferred at time of hire; incumbents within position will be trained appropriately and then skill will be required for this position within 30-60 days from date of hire

Benefits

Total Rewards at AtlantiCare offers a comprehensive suite of benefits and resources designed to promote the physical, emotional, social, and financial well-being of our team members. These include:

• Generous Paid Time Off (PTO)
• Medical, Prescription Drug, Dental & Vision Insurance
• Retirement Plans with employer contributions
• Short-Term & Long-Term Disability Coverage
• Life & Accidental Death & Dismemberment Insurance
• Tuition Reimbursement to support your educational goals
• Flexible Spending Accounts (FSAs) for healthcare and dependent care
• Wellness Programs to help you thrive
• Voluntary Benefits, including Pet Insurance and more

Pay

Pay transparency is mandated by law in impacted states, requiring employers to list salary ranges in job advertisements and promotions. AtlantiCare adheres to these laws to ensure fair compensation practices.

Schedule

Periodic traveling to other department locations is expected.

Skills

Knowledge of medical terminology and proficiency in Clinical Applications are preferred.

Benefits

AtlantiCare offers a range of benefits to support the whole person, including:

• Generous Paid Time Off (PTO)
• Medical, Prescription Drug, Dental & Vision Insurance
• Retirement Plans with employer contributions
• Short-Term & Long-Term Disability Coverage
• Life & Accidental Death & Dismemberment Insurance
• Tuition Reimbursement to support your educational goals
• Flexible Spending Accounts (FSAs) for healthcare and dependent care
• Wellness Programs to help you thrive
• Voluntary Benefits, including Pet Insurance and more