Client Services Representative - (PT) The Grove Animal Hospital

The Grove Animal Hospital, part of the Suveto network of hospitals, is seeking a part-time Client Services Representative to join our team.

About The Grove Animal Hospital

The Grove Animal Hospital is here to care for our patients and clients every day. We aim to be the veterinarian in Locust Grove who our clients can trust to provide outstanding care at every visit, and be there for them whenever they need us. Our animal hospital delivers a full range of essential and ancillary veterinary services to nurture and support pets’ health through the years, including emergency care. Every member of our team is dedicated to providing our patients with the highest standard of treatment possible, while being emotionally supportive and respectful of the pets’ owners.

Responsibilities

• Manage the front desk by greeting clients, checking patients in/out, scheduling rechecks, and signing visitors and vendors in.
• Know vaccination protocol and common veterinary terms.
• Oversee the clinic flow.
• Manage and assist clients in the euthanasia paperwork and aftercare process.
• Discuss payment choices with clients.
• Assist with daily administrative duties such as responding to client texts and emails, emailing medical records, processing medication requests, distributing daily mail, and client/doctor correspondence.
• Maintain knowledge of extension numbers to reach employees throughout the network.
• Assist in emergency situations by expediting calls to triage staff members.
• Perform other job duties as assigned.

Requirements

• High School Diploma or equivalent required.
• Previous experience in client services.
• At least 1 year working within a veterinary field is preferred.
• Must be computer literate; basic computer skills with ability to navigate new software.
• Excellent communication skills.
• Ability to multi-task.
• Ability to work well within a team environment.

Benefits

• Pet care discounts.
• 401K with a true match up to 4%.
• Employee Assistance Program.