Client Service Representative - Chartiers Animal Hospital

About the role

Practice:

Chartiers Animal Hospital is a small animal practice serving the Heidelberg, Carnegie, Greentree, Mt. Lebanon, Nevillewood, and Bridgeville areas for over 38 years. We are committed to achieving another 38 years (and more) of exceptional care.

Responsibilities

• Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
• Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
• Processes cash, checks, charge card payments and credit account payments.
• Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
• Affords assistance in the updating of client/patient files, as needed.
• Presents clients with medications, instructions, new client kits and any other take home items.
• Handles emergency situations with great care, patience, and following established clinic policies and procedures.
• Adds to client satisfaction by ensuring all activities and interactions result in the highest level of client satisfaction.

Qualifications

• Ability to work on weekends as required
• High school diploma or equivalent
• Previous veterinary experience preferred
• Client satisfaction references preferred
• Practices OSHA safety techniques including proper PPE

Benefits

• Paid time off
• Health insurance; dental insurance; vision insurance
• Retailer benefits or accounts
• Bonus incentive
• Flexible work schedules
• Career and professional development
• Employee Assistance Program
• Employee Referral Program

Pay

Pay Range:

• USD $18.00 - USD $20.00 /Hr.
• Up to $20,000 Sign-On Bonus