Veterinary Client Service Representative

About the role

CARE Veterinary Center is looking for a full-time Client Service Representative (CSR) to join the Day Shift team in Frederick, MD. You’ll play an important role in pets’ lives by creating a welcoming and supportive experience for clients and patients alike. Your responsibilities will range from coordinating appointments and managing patient admissions and discharges, to providing exceptional client service and helping families navigate every step of their pet's visit.

Responsibilities

• Coordinate appointments
• Manage patient admissions and discharges
• Provide exceptional client service
• Assist families throughout their pet's visit

Requirements

• Minimum 1 year of clinical veterinary experience
• Customer/Client Service experience required
• Superior/advanced technical skills
• Positive work attitude
• Self-motivated

Skills

• Excellent communication
• Strong organization skills

Professional Development

Here, you can grow your career through access to comprehensive learning and skillset programs, including:

• A vast, diverse, and free library of continuing education courses (ThriveU)
• Live, virtual interactive workshops to develop leadership skills
• A program designed to teach the fundamentals of running a pet hospital
• Opportunities to move into any specialty, hospital type, or environment across our nationwide network

Benefits

Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing, including:

• Competitive pay
• 401(k) with employer match
• Mental health resources, including easy access to therapy through Lyra Health
• Paid parental leave
• Purr-ental leave for when you adopt a pet
• Subsidized backup childcare and elder care
• Expert advice, support, and network discounts for fertility and family planning
• Free continuing education courses
• Pet perks and veterinary service discounts
• Student loan support tools and assistance

Some benefits are only for full-time team members who work 30 hours or more per week. Certain benefits may be subject to waiting periods or length of service requirements.

Pay

Compensation is negotiable based on experience and credentials, with an expected starting range of $18 – $22/hour. The actual compensation will consider factors including skills, qualifications, experience, and location.

About Thrive Pet Healthcare

Thrive Pet Healthcare creates the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. Today, its network of 360+ primary, emergency, and specialty hospitals across the U.S. cares for pets of all ages and health needs, while portfolio companies provide tools and technology that help veterinary teams work smarter and deliver better care. Thrive invests in its people—through mentorship, leadership programs, continuing education, and well-being initiatives—so teams can grow and feel supported.