Client Services Representative | KSNA

About the role

At Clay Lacy Aviation, we've built a legacy of excellence by combining innovation, safety, and exceptional service. We're looking for people who share our passion for aviation and our commitment to doing the right thing. Here, curiosity and continuous learning are valued, and teamwork is essential. If you're ready to contribute your skills in a supportive, high-performing environment where every detail matters, you'll find opportunities to grow your career and be part of shaping the future of private aviation.

Responsibilities

• Welcome passengers, pilots, and flight attendants, ensuring a seamless arrival and departure experience
• Coordinate every detail of client trips, including catering, ground transportation, hotel, restaurant, and golf reservations
• Arrange fuel orders and ground services for aircraft
• Respond to client emails and phone calls promptly and professionally
• Perform Operator duties as required
• Keep the lobby clean, welcoming, and fully stocked
• Support other front-of-house functions and duties as assigned

Requirements

• A natural host – someone who anticipates needs, builds strong client relationships, and actively looks for ways to help
• Excellent verbal and written communication skills, with fluency in English
• Polished personal presentation and interpersonal skills
• Highly organized, detail-oriented, and comfortable working independently
• Thrives in a fast-paced environment and approaches challenges with urgency and enthusiasm
• Proficient in Microsoft Office; comfortable learning new systems
• A collaborative teammate who earns trust through honesty, integrity, and authenticity
• Valid Class C driver's license with a clean driving record
• Flexible schedule with the ability to work varied shifts, weekends, and holidays

Qualifications

• High school diploma or equivalent required; associate degree preferred
• One or more years of aviation client relations experience preferred; luxury hotel or other luxury hospitality backgrounds strongly encouraged to apply

Benefits

We are committed to supporting employees in their adoption of a healthier and more active lifestyle. We understand the contribution each employee makes to our accomplishments and so our goal is to provide a comprehensive program of competitive benefits to attract and retain the best employees available.

Pay

$19.98 – $26.29 per hour, plus eligibility for comprehensive benefits

Schedule

Shifts vary and may include early mornings, evenings, weekends, and holidays. Weekend availability is required.