Client Services Representative I - PRN

LOCATION: Fully Remote, MUST reside within 25 miles of laboratory located at 760 Westchester Ave, Rye Brook, NY 10573.

Schedule

• 8:30 AM – 5:00 PM, Monday to Friday
• Flexible schedule/off days
• Scheduled weekly hours: 40
• 1st Shift

Pay

$21.50/hour

About the role

Provide patients, clients, and the laboratory team with exceptional service right over the phone. Work in a call center environment, process billing claims, analyze accounts, and help callers understand their charges. Champion safety, compliance, and quality control.

This role will have routine access to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality, as well as abide by all applicable privacy and security standards. Employees are expected only to access PHI when it is required to fulfill job duties.

Requirements

• High School Diploma or equivalent
• 1 year of experience working in a call center or in the laboratory
• Exceptional communication skills
• Top-notch typing proficiency (at least 35 WPM), including 10-key
• Ability to thrive in a fast-paced environment

Preferred Qualifications

• Associate’s Degree or Medical Assistant training
• 2+ years of laboratory training or experience in specimen collection and processing
• Data entry experience in a production environment

Benefits

• Paid Time Off and Paid Holidays
• Competitive benefits including medical, dental, and vision insurance
• 401(k) with company match
• Free lab services for you and your dependents
• Opportunity for professional growth
• Supportive and inclusive work environment