Client Services Representative I - KSNA

About the role

The Client Services Representatives (CSRs) play a crucial role in the Front Office Team at Clay Lacy Aviation. They are responsible for creating a positive first and last impression for guests, ensuring smooth reservations, arrivals, and departures, and maintaining a clean and organized lobby.

Responsibilities

• Greets passengers, pilots, and flight attendants.
• Caters to every detail of their arrival and departure, including ground transportation, hotel, restaurant, and golf reservations.
• Coordinates fuel orders and other ground services for the aircraft.
• Answers customer emails and phone calls in a timely manner.
• Performs Operator duties as required.
• Ensures clients have a smooth reservation, arrival, and departure experience.
• Knowledge of Clay Lacy Aviation operations and attention to detail.
• Maintains Lobby clean and replenished.
• Performs other front of house functions.
• Other responsibilities as requested or assigned.

Qualifications

• Create strong customer relations and deliver customer-centric solutions.
• Take on new opportunities and challenges with a sense of urgency and enthusiasm.
• Work collaboratively with others to meet shared objectives.
• Communicate a clear understanding of the needs of varied audiences and modes.
• Gain the trust and confidence of others through honesty, integrity, and authenticity.
• Must have a valid C Class Driver's license with a clean driving record.
• This position requires an applicant with a flexible schedule and the ability to work all shifts, weekends, and holidays.
• Excellent communication skills with fluency in reading, writing, and spoken English.
• Excellent personal presentation and interpersonal skills.
• Speaking -- Talking to others to convey information effectively.
• Coordination -- Adjusting actions in relation to others' actions.
• Time Management -- Managing one's own time and the time of others.
• Critical Thinking -- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Active Listening -- Giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Service Orientation -- Actively looking for ways to help people.
• Social Perceptiveness -- Being aware of others' reactions and understanding why they react as they do.
• Highly computer literate and proficient in Microsoft Suite.
• Strong organizational skills.
• Highly detail-oriented.
• Comfortable working independently.
• Thrives in a fast-paced environment.
• Adept problem solver.
• Deadline driven.

Skills

• High school diploma or equivalent.
• Associate degree preferred.
• One + years of aviation client relations experience preferred; luxury hotel or other luxury hospitality industry background will be considered.
• Must pass pre-employment drug testing and background check.

Benefits

We are committed to supporting employees in their adoption of a healthier and more active lifestyle. We provide a comprehensive program of competitive benefits to attract and retain the best employees available.

Pay

$19.98 - $26.29

Schedule

Shift: 5:00am - 1:30pm (Days will vary. Must have weekend availability)

Disclaimer

Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. This job description may not cover or contain a comprehensive listing of all assigned activities, duties, or responsibilities, and may be amended at any time. Employees may be required to perform other job-related assignments as requested.

EEO Statement

Clay Lacy Aviation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.