Client Service Representative I
SpiderRock · Chicago, IL · 5 mo ago
HybridFinanceFull-time
What You Will Do
- Provide level 1 system and integration support at the direction of the client support manager.
- Provide first-level telephone, chat and email support to clients using either GUI-based or automated remote trading applications.
- Trade support and application-level troubleshooting of orders generated by SpiderRock's proprietary algorithms.
- Troubleshoot system and client connectivity issues.
- Investigate order routing issues between SpiderRock and multiple execution brokers.
- Perform QA of internal trading tools, algorithms and risk applications and document as needed.
- Aid in client-onboarding and account creation.
What We Are Looking For
- Bachelor's degree or equivalent experience.
- Concentrations on Finance, Economics, Mathematics or Computer Science are preferred.
- Previous financial industry or trading experience a plus.
- Experience in the financial industry.
- Experience or working knowledge of SQL, Python, C#, US Equities and Derivatives (Indexes and Options), Futures.
- Required to obtain the SIE, Series 7 and Series 63 licenses within 6 months of employment, a huge plus if you already have these licenses.
- Professional, motivated attitude.
- Strong interpersonal skills and ability to manage multiple issues in a fast pace, high pressured technology environment.
- Independent self-starter and a keen attention to detail is a must.
- Local to the Chicago land area.
What To Expect
- Highly competitive pay, benefits, and bonus structure.
- Health insurance (medical, dental, vision).
- Voluntary ancillary plans (Life & AD&D, Short-Term Disability, Long-Term Disability, Critical Accident and Critical Illness).
- Discounted pet insurance.
- Progressive time off benefits (unlimited PTO, maternity leave, paternal leave).
- Wellness programs Zen Den for meditation, naps, nursing, or just to decompress.
- Monthly, quarterly, and semi-annual company sponsored events.
- 401K Safe Harbor Plan and Match.
- Onsite gym membership.
- Divvy bike access.
- A fun and collaborative environment.