Client Services Representative - Creekside Pet Care Center

About the role

Creekside Pet Care Center, part of the Suveto network of hospitals, is a full-service 24/7 veterinary hospital with onsite grooming, daycare and boarding services. Located in the Keller/Southlake area of the Dallas – Fort Worth Metroplex, we have been a local go-to veterinary clinic for 20 years. Our veterinary services are available 24 hours a day, seven days a week, with a state-of-the-art emergency care facility. We are dedicated to providing top-notch medical treatment, quality care, and exceptional client service.

Responsibilities

• Manage the front desk by greeting clients, checking patients in/out, scheduling rechecks and signing visitors and vendors in.
• Know vaccination protocol and common veterinary terms.
• Oversee the clinic flow.
• Manage and assist client in the euthanasia paperwork and aftercare process.
• Discuss payment choices with clients.
• Aid in daily administrative duties such as responding to client texts and emails, emailing medical records, processing medication requests, distributing daily mail and client/doctor correspondence.
• Maintain knowledge of extension numbers to reach employees throughout the network.
• Assist in emergency situations by expediting calls to triage staff members.
• Perform other job duties as assigned.

Requirements

• A High School Diploma or equivalent required.
• Previous experience in client services.
• At least 1 year working within a VETERINARY FIELD is preferred.
• Must be computer literate; basic computer skills with ability to navigate new software.
• Excellent communication skills.
• Ability to multi-task.
• Ability to work well within a team environment.

Benefits

We offer a generous benefits package including medical, dental, and vision insurance, paid time off, 401k plan with an employer match, discounted veterinary services, and being a part of one of the most respected clinics in our area. All full-time hospital team members also receive VSOP® grants, SUVETO’S VETERINARY STOCK OWNERSHIP PLAN, at no cost to team members. VSOP® is an ownership program that tracks the value of the entire Suveto organization.

Pay

The pay for this position is commensurate with experience.

Schedule

This is a full-time position.

Skills

Not specified.

Qualifications

Not specified.