Client Services Representative

About the role

VIA Health Partners is an industry leader and top-10 nationally ranked provider of end-of-life care. More importantly, we are proud to be a community-based, not-for-profit hospice & palliative care provider. We have deep community roots, with decades of experience serving ALL patients’ and families’ needs regardless of their ability to pay or their medical complexity. We are a people-first organization whose funds go to serve our mission. Due to our significant growth, we are looking for amazing new staff who share these same values.

Responsibilities

• Assumes responsibility for all incoming telephone calls to the organization
• Answers telephone calls, transferring calls & sending pages to appropriate staff, routing messages to staff, etc.
• Meets and greets all visitors.
• Provides light administrative support to Leadership or other departments
• Maintains phone pool calendar
• Conducts quarterly phone pool support meetings, if applicable.
• Conducts training for new phone back-up staff.
• Assumes responsibility for related duties as required or assigned
• Ensures that VIA Health Partner's professional reputation is maintained and projected.
• Assumes responsibility for professional development. Incorporates new information and methods into practice.
• May perform other duties as required.

Qualifications

• Minimum Qualifications High School diploma or GED.
• Minimum of 2 years related experience working in an office environment, preferably in a Health Care facility.
• Working knowledge of Hospice concept of care required.
• Proficiency in Microsoft Office preferred, typing proficiency required.

Benefits

• Medical, Vision, and Dental plans through BCBS
• 28 days of Paid Time Off
• Excellent mileage reimbursement rate
• 403b Retirement plan with matching
• Focused programs honoring Veteran patients
• Assistance with achieving Certified Hospice & Palliative Nurse (CHPN)
• Best Orientation and Onboarding program you’ve experienced
• Seasoned Hospice leaders guiding your career growth