Client Services Representative

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future?

About the role

Trane in Rochester/Buffalo NY is hiring a Client Service Representative to join our team. In this role you will be responsible for developing long-term customer relationships and maximizing account penetration and customer retention by developing/offering HVAC system-related solutions.

Responsibilities

• Support assigned account managers and their assigned customers with HVAC systems & equipment product selections, application, proposals and sales development.
• Quote, close, and transition Technician Leads and other Service repair work under.
• Generate estimates and proposals for service work.
• Provide quotes for service repairs, change outs, IAQ, and energy solutions including quotes for time and material as well as fixed price service.
• Prepare transition documents and communicate project readiness for assignment to operations team.

Requirements

• Bachelor's degree in engineering, engineering technology, business or equivalent from a four-year college or university is preferred, or equivalent combination of education and experience.
• Minimum one (1) year experience in Account Management, Mechanical Contracting/HVAC or Facilities Management fields preferred.
• Candidates without a 4-year degree are encouraged to apply; we prioritize practical experience, relevant skills, and alignment with our leadership principles.
• Working knowledge of HVAC systems preferred.

Schedule

Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.

Pay

Annual Base Salary Range: $56,936.66 - $82,809.99. This is a salaried position with incentive eligibility. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation.

Benefits

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs with generous incentives.
• Family building benefits including fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6%, plus an additional 2% core contribution (up to 8% company contribution).
• Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
• Educational and training opportunities through company programs along with tuition assistance and student debt support.

Note: Benefit offerings may vary depending on Collective Bargaining Agreements and local/state regulations.

This is a Safety Sensitive role, which may require additional drug screening.