Client Services Representative

About the role

World of Animals, Rittenhouse, part of the Suveto network of hospitals, is looking for experienced full-time Client Service Representatives to join our team. The Client Services Representative will provide high-quality customer service that meets or exceeds the expectations of our clients, support the doctors and support staff, and continually improve the delivery of services to ensure clients are treated with respect and compassion.

Our veterinarians and support teams bring years of experience, skill, and a passion for helping others into their partnership with you and your pet. We believe every pet entrusted into our care is unique, and every team member is dedicated to providing the highest standard of treatment while being emotionally supportive and respectful of pet owners' needs.

Responsibilities

• Manage the front desk by greeting clients, checking patients in/out, scheduling rechecks, and signing visitors and vendors in.
• Know vaccination protocol and common veterinary terms.
• Oversee the clinic flow.
• Manage and assist clients in the euthanasia paperwork and aftercare process.
• Discuss payment choices with clients.
• Assist with daily administrative duties such as responding to client texts and emails, emailing medical records, processing medication requests, distributing daily mail, and client/doctor correspondence.
• Maintain knowledge of extension numbers to reach employees throughout the network.
• Assist in emergency situations by expediting calls to triage staff members.
• Perform other job duties as assigned.

Requirements

• High School Diploma or equivalent required.
• Previous experience in client services.
• At least 1 year working within a veterinary field is required.
• Must be computer literate; basic computer skills with ability to navigate new software.
• Excellent communication skills.
• Ability to multi-task.
• Ability to work well within a team environment.

Benefits

• Paid time off and paid holidays.
• Medical, dental, and vision insurance.
• Pet care discounts.
• 401K with a true match up to 4%.
• VSOP® grants (SUVETO’S VETERINARY STOCK OWNERSHIP PLAN) at no cost to team members, an ownership program that tracks the value of the entire Suveto organization.

World of Animals, part of the Suveto network of hospitals, is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.